BJ's Wholesale Club is seeking an innovative and results-driven Industrial Engineering Manager to design and lead initiatives that drive measurable improvements in sales performance, labor productivity, and operational efficiency across our retail stores and digital channels. This role requires a unique blend of strategic thinking, analytical expertise, and practical leadership, with the ability to translate complex business challenges into scalable, data-backed solutions.
The Industrial Engineering Manager will partner with cross-functional teams to optimize processes, reduce costs, and enhance the member experience, while fostering a culture of continuous improvement in a dynamic, member-centric environment.
Key Responsibilities- Identify and implement process improvements that increase sales conversion, basket size, and member retention across in-club and digital channels.
- Analyze store operations-including staffing models, checkout efficiency, inventory flow, and merchandising execution-to uncover opportunities for productivity and profitability.
- Enhance digital platform functionality by streamlining order fulfillment, improving site/app navigation, and reducing friction in the online purchase journey.
- Lead time and motion studies, labor standards development, and workflow reengineering to improve throughput and reduce waste.
- Translate operational data and member behavior insights into actionable strategies aligned with business goals.
- Apply Lean, Six Sigma, and Agile methodologies to enhance speed, accuracy, and customer satisfaction.
- Present findings and recommendations to senior leadership, provide detailed cost benefit analysis and/or ROI, guide change management and implementation efforts.
- Collaborate cross-functionally with merchandising, marketing, IT, supply chain, and store operations to align engineering solutions with strategic priorities.
- Mentor and manage a team of engineers and analysts, fostering a culture of continuous improvement, accountability, and innovation.
- Manage a portfolio of projects across departments, ensuring timely execution, budget adherence, and measurable impact on key performance indicators.
Qualifications- Bachelor's or Master's degree in Industrial Engineering, Operations Research, Retail Management, or related field
- 7+ years of experience in retail operations, digital commerce, or consulting with a focus on process improvement and sales optimization
- Proven track record of leading initiatives in grocery, big-box, or warehouse club formats
- Strong proficiency in data analytics tools (SQL, Python, Tableau) and project management platforms (MS Project, Asana, Jira)
- Experience with labor standards, workforce management systems, and omnichannel retail analytics
- Certified in Lean Six Sigma (Green Belt or higher preferred)
- Excellent communication, leadership, and stakeholder engagement skills
- Willingness to travel to store locations and distribution centers as needed
This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $128,500.00 - $164,000.00
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
