Captain-Store Manager Job Description / Responsibilities

Lead the Team. Own the Experience. Grow the Business.

Total Comp: $100K+ (Base Salary and profit sharing included)

Drive & Shine is seeking a high-energy, people-first leader to manage one of our retail locations. As a Store Manager (also called "Captain"), you'll lead the entire site - from customer service and sales to staffing, scheduling, and operational excellence. This is a hands-on role designed for a service-minded professional who thrives in a fast-paced, team-driven environment.

We're not just looking for a manager. We're looking for someone who sees potential in others, builds winning teams, and takes pride in delivering unforgettable customer experience.

What We Are Looking For:

We hire people who are HUNGRY | HUMBLE | SMART

Key Responsibilities:

• Lead all operations within your Drive & Shine location
• Recruit, hire, train, and develop your team with a focus on attitude, performance, and culture fit
• Coach team members daily and conduct regular formal reviews
• Set and manage labor goals, team schedules, and budget targets
• Ensure equipment is functioning properly and proactively manage repairs and maintenance
• Maintain inventory and proactively order supplies to avoid downtime
• Deliver exceptional service and "wow" experiences for every customer
• Keep the facility spotless - clean, organized, and guest-ready always
• Handle customer concerns and feedback with professionalism
• Communicate clearly with executive leadership (COO/CEO) on progress and priorities
• Foster a culture where every team member feels valued and motivated to grow

Industries and Backgrounds We Love:

We've seen strong success from district-level leaders in:

• Car Washes or Automotive Services
• Retail Multi-Unit Management (convenience, big box, quick service)
• Restaurants and Hospitality Chains
• Sales-Driven Consumer Service Brands

Physical Requirements:
• Work outdoors in all weather conditions (under the canopy), including extremely hot or cold environments
• Stand and walk for extended periods of time
• Lift and/or carry 25 to 35 pounds regularly
• Grip, grasp, or twist using hands and wrists regularly
• Stack, reach, and load items above head height
• Work a ten-hour shift, if required
• Bend, crouch, and crawl to perform job duties frequently
• Understand hazardous communication and safety information
• Monitor quality of work through visual inspection, if required
• Understand directions for machine operation
• Basic computer skills to log information as needed

Requirements

Experienced Operators & Coaches:

• 5+ years of experience leading teams in retail, service, or restaurant environments
• Skilled in recruiting, training, and building high-performing teams
• Strong track record of achieving sales goals and delivering on KPIs

Hands-On Leaders:

• Willing to work side-by-side with your team daily
• Able to multitask, prioritize, and stay calm under pressure
• Thrive in a high-volume environment (up to 2,000 cars per day)

People-Focused & Performance-Driven:

• Passionate about helping others succeed
• Committed to creating a clean, organized, customer-first culture
• Take ownership like it's your name on the building

What We Offer:

• Competitive salary with performance-based bonuses
• Paid vacations and holidays
• Medical, dental, and vision insurance
• 401(k) plan
• College education assistance
• Profit sharing
• A company culture that values hustle, promotes from within, and supports leaders at every level

Drive & Shine Difference: We believe in leading from the front, creating opportunity through service, and building teams that feel like family. As a Captain, you don't just run a store - you set the tone, build the culture, and drive the success of your location.

Salary Description

100,000+ per year including profit sharing