Manager, Import Customs House Brokerage (CHB)

Overview
The Manager, Import Customs House Brokerage (CHB) directs the day-to-day import customs clearance of international freight across air, ocean, and domestic modes. This role establishes policies, service standards, and KPI targets; leads and develops the import team; and ensures full compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products Responsibilities

• Import Compliance, Customs Documentation & Regulatory Oversight:Ensure compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products across all modes and facilities. Oversee tariff/duty computation and customs entry accuracy; examine documents including commercial invoices, bills of lading, and clearance documentation across modes.
• Team Leadership & Performance Management:Supervise two or more staff; responsible for hiring, coaching, training, and development. Establish, monitor, and revise policies, procedures, and service standards for import operations; ensure all policies and procedures are consistently administered Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Import Operations, Polices & KPI Management:Own responsibility for meeting key performance indicator targets for the Import CHB product and ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are met.
• Customer Requirements, Quotations & Stakeholder Communication: Direct the qualification of customers' shipping requirements and the preparation of accurate, profitable quotations. Establish and monitor import schedules and communication with customers, carriers, customs brokers, and ports to verify arrivals, clearance, and delivery.
• Shipment Tracking, Recovery & Delivery Coordination:Oversee coordination of recovery/delivery schedules with cartage agents and international partners across modes; partner with local sales teams as needed. Oversee tracking of all delays, damages, and problems; ensure clearances as scheduled and identify and rectify schedule deviations.
• Billing Accuracy & Continuous Improvement: Ensure all entries are properly billed within company guidelines and timelines; drive continuous improvement across the department.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $77,620.00-$116,440.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications Education3 High School Diploma or GED (required) 3 Bachelor's Degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field (required) Experience3 5+ years Experience in international freight forwarding import customs brokerage (air, ocean, and/or domestic),in a related field (required) 3 3+ years Supervisory / people-management experience (required) 3 1+ years Licensed Customs Broker (required) Knowledge, Skills, and Abilities3 Knowledge of Customs and Border Protection (CBP) and Partner Government Agency (PGA) work experience/regulations Medium3 General computer skills Medium3 Proficiency in a Transportation Management System (TMS) / CargoWise Medium3 Working knowledge of international air, ocean, and domestic freight forwarding and customs clearance processes Medium3 Complete understanding and wide application of principles, theories, and concepts in the functional/business area Medium3 Knowledge of quality and productivity improvements, training, budgeting, and cost control Medium3 Understanding of supervisory approaches for work direction, motivation, and disciplinary action Medium3 Excellent oral and written communication skills Medium3 Analytical and problem-solving skills Medium Licenses and Certifications3 - Customs Brokerage License (required)