5+ years of operational computer and document imaging experience
2-3 years of direct people management experience
Strong knowledge of high-volume scanning/imaging workflows
Familiarity with Windows environments and Google Workspace
Bachelor's degree in Business, Computer Science, or related field (or equivalent experience)
Responsibilities
Lead and optimize document imaging and conversion operations across multiple shifts
Collaborate with sales and technical teams for new program implementations
Ensure adherence to information security controls and disaster recovery processes
Maintain workflow throughput and equipment readiness
Provide accurate real-time capacity and volume forecasting
Benefits
Flexible time off
Comprehensive health, wellness, and retirement plans including Day-One coverage
401(k) with company match
Opportunities for continuous learning and professional growth
Education reimbursement and employee resource groups
Full Job Description
Job Summary
Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for end-to-end onsite imaging and document conversion operations across multiple shifts, site financial performance and capacity forecasting, and multi-shift supervisory leadership and team development.
What You'll Do
In this role, you will:
Lead and optimize day-to-day document imaging and conversion operations across multiple shifts, maintaining workflow throughput, equipment readiness, and accurate real-time capacity and volume forecasting.
Collaborate closely with sales, account management, and internal technical teams to support new program implementations, participate in client facility tours, and ensure clear customer communication.
Ensure strict adherence to Iron Mountain chain of custody, information security controls, and disaster recovery processes to protect customer data and operational integrity.
What You'll Bring
The ideal candidate will have:
5+ years of operational computer and document imaging experience, with 2 to 3 years of direct people management experience leading operational teams.
Strong knowledge of high-volume scanning/imaging workflows, Windows environments, Google Workspace, and imaging software platforms (such as Kofax Ascent Capture).
Proven ability in capacity planning, workflow performance analysis, budget oversight, and multi-shift team leadership.
Bachelor's degree in Business, Computer Science, or a related field (or equivalent practical operations management experience).
Competitive compensation and benefits aligned with the experience.
flexible time off
Comprehensive health, wellness, and retirement plans (including Day-One medical/dental/vision coverage, 401(k) with company match, and FSA).
Opportunities for continuous learning and professional growth (including education reimbursement and employee resource groups).
Identified candidate must have's:
Multi-shift people leadership: Demonstrated experience supervising, coaching, and managing shift supervisors and production staff.
High-volume document imaging workflows: Hands-on familiarity with production scanners, imaging software (e.g., Kofax), and digital capture processes.
100% onsite availability: Ability to manage physical facilities, equipment, chain of custody, and multi-shift coverage directly at the Livermore location.
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Operations Group
About Iron Mountain
Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
