POSITION SUMMARY: The Manager Identity & Access Management Operations leads the day-to-day operations of the Identity and Access Management (IAM) function, including user access provisioning and deprovisioning, access request fulfillment, role and entitlement management, and access certification activities across a global team. The incumbent ensures IAM processes are reliable, timely, compliant, and aligned with security policies, regulatory requirements, and service level expectations while driving continuous improvement, automation, and operational excellence. The Manager Identity & Access Management Operations partners with Compliance, IAM Engineering, IT, HR, application owners, and business stakeholders to strengthen access controls, reduce risk, and support audit readiness across the organization. The incumbent promotes accountability across IAM workflows and ensures users are granted appropriate access to business systems in a secure, efficient, and controlled manner.
PRINCIPAL RESPONSIBILITIES:
Policy Development and Enforcement
- Support the development and maintenance of IAM policies, standards, and procedures based on industry best practices and regulatory requirements.
- Implement and enforce IAM policies to ensure consistent application across the organization.
- Coordinate and update run books.
Access Control Management
- Oversee the provisioning and de-provisioning of user access rights across various systems and applications.
- Support role-based access control (RBAC) and ensure proper segregation of duties (SoD).
Identity Lifecycle Management
- Manage the entire lifecycle of digital identities, including creation, modification, and deletion of user accounts.
- Collaborate automated workflows for user provisioning and access requests.
Security Audits and Compliance
- Coordinate responses to audits and implement corrective actions as necessary.
Incident Response and Risk Management
- Respond to IAM-related security incidents, investigate root causes, and implement measures to prevent recurrence.
- Assess and mitigate IAM-related risks through continuous monitoring and vulnerability assessments.
IAM Strategy and Roadmap
- Support the development and maintenance of a strategic IAM roadmap aligned with business goals and IT security objectives and continuously evaluate and recommend improvements to IAM processes and technologies.
IAM Operations, Oversight, and Management
- Oversee IAM lifecycle management technologies and service delivery, ensuring adherence to established SLAs and incident response criteria for Sev 1 and Sev 2 tickets, while providing leadership with regular reporting on key performance indicators (KPIs) and key risk indicators (KRIs).
Vendor Stakeholder Management
- Collaborate with vendors and cross-functional stakeholders, including IT, Legal, and Compliance, to evaluate and manage IAM solutions and partnerships while ensuring IAM initiatives align with business objectives, risk requirements, and regulatory expectations.
Training
- Develop and deliver IAM training and awareness programs that educate employees on identity and access management policies, procedures, and best practices while promoting organization-wide understanding of the critical importance of IAM.
Team Leadership and Development
- Lead and develop a team of onshore and offshore IAM professionals through hiring, training, coaching, and performance management, while fostering a culture of collaboration, innovation, and continuous improvement and supporting additional responsibilities as assigned.
QUALIFICATIONS:
- Fundamental understanding of Active Directory security.
- Strong problem-solving, analytical, interpersonal, and ownership skills.
MINIMUM QUALIFICATIONS:
- 3 years of experience with Active Directory security and Identity lifecycle management processes.
- 2 years of experience integrating enterprise identity management, access management, and access governance solutions.
- 1 year of experience preparing and reporting executive-level metrics to senior leadership.
This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.
Please note, this position is not sponsorship eligible.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits:
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
