Direct experience as SDR/BDR with team lead or management experience
2+ years of SDR management experience preferred
Outbound cold-calling experience required
Proven success managing a high-performing inside sales team
Strong understanding of outbound pipeline generation processes
Expert communication and presentation skills
Analytical mindset for generating reports and identifying trends
Proficiency with Salesforce.com and familiarity with Salesloft preferred
Responsibilities
Manage SDRs to achieve performance objectives
Monitor lead processes and catalyze pipeline creation
Shape and implement SDR strategy and processes
Coach SDRs on best practices
Mentor team members and uphold company values
Report operational and financial KPIs to senior management
Motivate and recognize team members for top performance
Recruit, interview, and onboard new team members
Conduct weekly one-on-ones with each SDR
Evaluate new technologies to enhance performance
Benefits
Flexible time off and learning opportunities
Comprehensive onboarding and leadership training
Company-paid medical, dental, and vision for employees and dependents
Parental leave and adoption reimbursement support
Financial planning tools and employee assistance programs
Full Job Description
What You'll Do:
Manage the SDRs on objectives and performance achievement
Monitor lead processes, metrics, and catalyze pipeline creation
Shape and implement SDR strategy and processes
Stay abreast of and coach SDRs on best practices
Serve as a mentor for your team and be a steward of the ServiceTitan organization
Report to Sr. Management on operational and financial KPIs
Motivate, incentivize, and recognize team members to encourage top performance
Recruit, interview, and onboard new Team Members
Conduct weekly 1X1s with each SDR
Help evaluate new technologies and programs to drive superior performance
What You'll Bring:
Direct experience as SDR/BDR and applicable team lead or team management experience
Strong preference for 2+ years SDR management experience
Outbound specific cold-calling experience, not just handling inbound leads
Track-record of success managing a high-performing inside sales team
Strong understanding of outbound pipeline generation processes
Enthusiastic and vibrant attitude
Expert communication and presentation skills
Strong interpersonal skills and high emotional intelligence
Analytical mindset comfortable generating reports and identifying trends in data
Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
Experience with Salesloft and associated tech stack solutions strongly preferred
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
