Manager, HR Operations

Position Summary: We are seeking a highly organized and detail-oriented HR Manager - Operation to lead core human resources operational functions. This role will be responsible for end-to-end payroll processing, benefits planning and administration - including annual open enrollment - vendor and carrier management, and ensuring compliance with labor laws and internal policies. This position will also oversee key employee lifecycle processes such as pre-onboarding, onboarding, and offboarding, manage workers' compensation claims and reporting, and support facility and office operations. The HR Manager - Operations plays a key role in maintaining HR compliance and aligning practices with changing legal requirements and organization needs. Key Responsibilities: 1. Payroll & Benefits Administration - Oversee end-to-end payroll operations, ensuring accurate and timely processing in compliance with applicable laws, regulations, and company policies. - Lead the planning and execution of annual benefits open enrollment, including employee communications, system configuration, and coordination with brokers and insurance carriers. - Manage employee benefits programs, including medical, dental, vision, life insurance, disability, retirement plans, and voluntary benefits. - Oversee 401(k) plan administration, including payroll deductions, contribution reconciliation, vendor integrations, and issue resolution. - Administer benefits continuation and employee transitions, including COBRA, ensuring compliance and a positive employee experience. - Serve as the primary point of contact for payroll providers, benefits brokers, and insurance carriers, resolving escalated issues and improving service delivery. 2. HR Operations & Expansion Support - Lead and coordinate HR operational setup and ongoing support for international entities and workforce expansion, ensuring alignment with local employment requirements and business needs. - Manage global payroll implementation and administration, including coordination with payroll vendors, Finance, and local stakeholders on payroll registration, tax requirements, banking information, and system configuration. - Coordinate Employer of Record (EOR) arrangements, international onboarding, and employment administration in partnership with external providers. - Support the establishment and administration of country-specific employee benefits programs, including insurance plan selection, enrollment, and vendor coordination. - Partner with legal counsel, benefits brokers, and external advisors to review employment agreements, employee handbooks, onboarding documentation, and local HR operating requirements. 3. Employee Lifecycle & Immigration Management - Oversee HR operational processes throughout the employee lifecycle, including pre-onboarding, onboarding, employee transitions, and offboarding. - Manage new hire administration, including employment documentation, background checks, benefits enrollment, and orientation programs. - Coordinate immigration and work authorization processes, partnering with legal counsel and internal stakeholders on visa applications, extensions, and employee mobility requirements. - Oversee offboarding activities, including exit documentation, final pay coordination, separation agreements, company property recovery, and benefits termination. - Ensure consistent and compliant employee lifecycle practices while maintaining a positive employee experience. 4. HR Compliance, Risk & Organizational Support - Ensure compliance with applicable federal, state, and local employment laws and regulations, including FMLA, ADA, ACA, HIPAA, ERISA, and other relevant requirements. - Monitor regulatory developments and proactively update HR policies, procedures, and practices to maintain compliance and address evolving business needs. - Coordinate HR compliance initiatives, internal assessments, audits, and required documentation, ensuring timely completion and appropriate follow-up. - Oversee workers' compensation administration, including claims coordination, insurance audits, reporting, and issue resolution. - Support organizational changes and workforce restructuring activities, including coordination of required documentation, employee communications, and compliance-related processes. - Maintain accurate, confidential, and audit-ready employee records and HR documentation. 5. HRIS, Process Improvement & Reporting - Oversee HRIS administration and employee data integrity, ensuring accurate records, effective system utilization, and reliable HR reporting. - Partner with HR, Finance, and technology providers to implement and optimize payroll and HR system integrations. - Identify opportunities to standardize, streamline, and automate HR operational processes to improve efficiency, accuracy, compliance, and employee experience. - Develop and maintain HR operational reports and dashboards covering payroll, benefits, headcount, turnover, and compliance-related metrics. - Analyze operational data to identify trends, resolve discrepancies, and provide actionable insights to support HR and business decision-making. 6. Performance Management Operations Support - Support the administration and coordination of performance management processes, including probationary evaluations and employee lifecycle-related evaluation requirements. - Partner with relevant HR teams to ensure accurate documentation, timely process execution, and appropriate follow-up on evaluation outcomes. - Support operational implementation of performance management systems, workflows, and related administrative procedures, as needed. 7. Vendor, Facilities & General Administration - Manage relationships with HR technology vendors, payroll providers, benefits brokers, insurance carriers, and external service partners to ensure service quality, cost effectiveness, and operational efficiency. - Oversee general office and facilities operations, including maintenance coordination, workplace safety procedures, office services, and space planning. - Coordinate corporate administrative services, including office supplies, employee resources, corporate travel arrangements, and vendor contracts. - Identify opportunities to optimize vendor services, improve operational processes, and manage administrative costs. Requirements: - Bachelor's degree in Human Resources, Benefits Administration, or a related field; HR certification (SHRM-CP/SHRM-SCP or PHR/SPHR) preferred. - Minimum 7 years of HR operations experience, with strong expertise in payroll, benefits, and employment laws. - Strong understanding in HR compliance, workers' compensation, and regulatory reporting. - Experience managing vendor and carrier relationships, as well as leading open enrollment cycles. - Demonstrated ability to draft, revise, and implement HR policies in alignment with legal updates and organizational needs. - Proficiency with HRIS and payroll systems; experience with ADP Workforce Now, a plus. - Exceptional attention to detail, organizational skills, and the ability to handle confidential information with integrity. The base salary for this position is between $90,000.00 and $115,000.00 per year. Actual compensation will depend on a variety of factors, including qualifications, experience, and location. This position may also be eligible for additional compensation and benefits, including