NOTE: This role can be based out of any of our Regional OfficesManager, HR Compliance - Central InvestigationsPosition Overview Reporting to the Director, HR Compliance, the Manager, HR Compliance - Central Investigations is responsible for independently managing complex and sensitive workplace investigations and supporting the consistent and effective delivery of Loblaw's Integrity Action Line (IAL) investigation program.
As part of a dynamic team of experienced HR Compliance professionals, this role will assess, investigate and resolve workplace concerns thoroughly, objectively and efficiently. The Manager will exercise sound judgment, independently manage assigned casework, appropriately identify and escalate significant risk, and provide clear, practical recommendations based on investigation findings.
The successful candidate will be an experienced and collaborative HR professional who demonstrates sound judgment, accountability, curiosity and humility; builds trusted relationships; and is comfortable independently managing complex and sensitive matters in a fast-paced and evolving environment.
The successful candidate may be based at any of our Regional Offices.
What You'll Do - Independently lead complex and sensitive workplace investigations, including Integrity Action Line matters, ensuring concerns are assessed, investigated, documented and resolved in a timely, fair, objective and consistent manner.
- Conduct complainant, witness and respondent interviews; review and assess documentary, system and other relevant evidence; make findings based on the available evidence; and produce clear and comprehensive investigation documentation.
- Exercise sound and independent judgment throughout the investigation process, appropriately assessing the nature and severity of matters and recognizing when consultation or escalation is required.
- Develop clear, practical and well-reasoned recommendations based on investigation findings, considering applicable policies, employment requirements, colleague experience and organizational risk.
- Independently manage assigned casework from intake through closure, balancing quality, thoroughness and timely resolution.
- Manage multiple complex and sensitive investigations simultaneously, effectively prioritizing work and responding to urgent matters where timelines may be compressed.
- Partner with HR, Legal, Compliance & Ethics, Labour Relations and other appropriate stakeholders to assess and resolve complex workplace matters.
- Build trusted relationships with HR and business partners, providing credible advice, communicating difficult messages respectfully and constructively challenging perspectives when required.
- Maintain objectivity and composure when dealing with sensitive, emotionally charged or high-profile matters, ensuring investigations remain fair, unbiased and evidence based.
- Identify significant or recurring observations arising through individual casework and appropriately bring these forward to the Director, HR Compliance to support broader review and analysis.
- Contribute to consistent investigation practices across the Central Investigations team through peer discussion, case calibration, knowledge sharing and application of established investigation standards.
- Share knowledge and expertise across the HR Compliance team, supporting colleagues while respecting individual case ownership and accountability.
- Lead or contribute to ad hoc HR Compliance projects, reviews and special initiatives as assigned by the Director, HR Compliance, bringing investigation expertise, sound judgment and practical execution to emerging business and compliance priorities.
- Partner with HR and cross-functional stakeholders on time-sensitive projects or emerging issues that require investigation, review or HR Compliance support, adapting quickly to changing priorities and delivering high-quality outcomes.
- Support HR compliance activities, including payroll-related investigations, reviews of irregularities or errors, and other investigation or compliance priorities as required.
- Use available technology, case-management tools and approved AI capabilities to support investigation efficiency, organization, documentation and information synthesis while maintaining appropriate confidentiality, privacy, security and human judgment.
- Identify opportunities to improve investigation processes, tools and ways of working, and contribute to the implementation of practical improvements across the Central Investigations team.
- Actively contribute to HR compliance risk management and mitigation initiatives by identifying potential risks, supporting effective controls, and ensuring alignment with applicable policies, regulations, and organizational standards.
- Demonstrate leadership through personal accountability, sound judgment, collaboration, respectful challenge and a commitment to high-quality outcomes, regardless of formal reporting relationships.
- Champion Loblaw's values and Blue Culture principles by demonstrating integrity, ownership, respect, inclusion and professionalism in every interaction.
What You'll Need - University degree in Human Resources, Business, Industrial Relations or a related discipline, and/or a professional designation in Human Resources, Internal Audit, Risk Management or a related field.
- Approximately 5-7 years of progressive experience in Human Resources, Employee Relations, Labour Relations, workplace investigations, HR Compliance, Legal or a related field.
- Strong workplace investigation experience, including conducting complainant, witness and subject interviews; reviewing and assessing evidence; making findings; documenting investigation outcomes; and developing practical recommendations.
- Demonstrated ability to independently manage complex and sensitive workplace matters from intake through resolution.
- Sound judgment and decision-making skills, including the ability to navigate ambiguity, consider different perspectives and make well-reasoned decisions based on the available information.
- Strong leadership behaviours, including accountability, curiosity, courage, humility and a willingness to respectfully challenge perspectives when appropriate.
- Demonstrated ability to work autonomously while recognizing when consultation or escalation is appropriate.
- Strong relationship-building and collaboration skills, with the ability to work effectively with experienced HR professionals, business leaders and cross-functional partners.
- Ability to provide clear and constructive feedback, communicate difficult messages professionally and remain objective when dealing with sensitive or emotionally charged situations.
- Strong analytical and critical-thinking skills, with the ability to assess complex information and evidence and reach clear, defensible conclusions.
- Excellent organizational and prioritization skills, with demonstrated ability to manage multiple investigations, ad hoc projects and urgent issues in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to synthesize complex information and clearly document investigation findings and recommendations.
- Comfortable using technology and emerging AI tools to improve efficiency, organize and synthesize information, and support high-quality investigation work while maintaining appropriate human oversight and judgment.
- Proficiency with Microsoft 365 applications and comfort learning and using case-management, reporting and other HR technology platforms.
- Knowledge of Canadian employment and labour legislation, workplace investigation practices and HR policies.
- Knowledge of internal auditing, risk and control principles and/or experience conducting internal reviews is an asset.
- Models Loblaw's values and Blue Culture principles; is authentic, builds trust, makes connections and contributes positively to a collaborative and high-performing team.
- Bilingualism in French and English is an asset.
Hiring Range / c9chelle salariale e0 l'embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)
A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expe9rience et les connaissances d'un candidat ainsi que la re9gion ge9ographique dans laquelle le poste est situe9 peuvent eatre prises en compte dans la re9mune9ration qu'un candidat ree7oit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'e9valuer et/ou de se9lectionner les candidats e0 ce poste.
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