Full Job Description
Lead a team of approximately seven or eight Home Sales Advisors who help homeowners evaluate Opendoor's selling options. You'll develop the team through hands-on sales coaching, strengthen conversion and closing performance, and help advisors deliver a simple, reliable customer experience.
This role combines sharp sales judgment with practical operational problem-solving. Most of your time will focus on listening to calls, coaching individuals and delivering training. You'll also handle escalations, remove blockers and improve how the team works.
What you'll do
• Listen to calls and review customer communications to identify each advisor's strengths and development needs, then provide specific, individualized coaching.
• Drive data-driven performance management: use sales and pipeline data to uncover improvement opportunities, turn insights into targeted coaching or process changes, execute with the team, and measure results against a clear baseline.
• Identify recurring patterns across advisors and build and deliver training that helps the whole team improve.
• Manage team performance through closings, conversion rates and the behaviors that influence those outcomes.
• Help advisors handle customer escalations and transaction challenges, troubleshoot issues and coordinate next steps with the right partners.
• Monitor pipelines, prioritize opportunities and reassign leads when needed to support consistent follow-through.
• Improve workflows and organization so advisors can balance effective selling with responsive, accurate service.
• Encourage practical AI learning and experimentation, helping the team identify useful applications and verify results.
• Communicate feedback, performance risks and operational issues early, and follow through on agreed actions.
What you'll need
• Demonstrated ability to lead and develop a sales or customer-facing team through coaching, feedback and accountability.
• Sharp consultative sales judgment: you can explain what makes a customer conversation effective and help someone improve it.
• Demonstrated data-driven performance management: using data to identify a performance opportunity, personally execute an improvement and evaluate the outcome.
• Experience turning individual coaching needs and recurring performance themes into practical team training.
• Sound judgment in customer escalations, operational problem-solving and prioritizing competing needs.
• The ability to learn complex systems, investigate blockers and simplify workflows while maintaining customer care and accuracy.
• Clear communication and a willingness to give candid feedback, collaborate across teams and adapt as the business changes.
• Curiosity about AI and an ability to help others develop useful, responsible habits with new tools.
• A real estate license. Be prepared to share which licenses you hold and where you are licensed.
Your First 30 Days
• Build familiarity with Opendoor's systems and workflows and begin handling escalations with the appropriate support.
• Develop a clear view of each advisor's sales strengths and gaps through call and communication reviews, and begin individualized coaching.
• Identify shared opportunities across the team and translate them into practical training.
Location
We're looking for team members who are enthusiastic about an in-office culture - people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.
