The Manager of Graphic Services leads and manages all operations within Graphic Services, including prepress, printing, copying, bindery, design, mail processing, customer service, and related production services. Ensures timely, high-quality, cost-effective support for Woman's Hospital's printing needs while developing and positioning Graphic Services as a sustainable revenue-generating operation. Provides strategic leadership for business development and actively grows outside sales through customer prospecting, relationship development, account retention, market outreach, pricing strategy, and identification of new revenue opportunities, including both in-sourced and outsourced production. Builds and maintains strong relationships with internal customers, external businesses, healthcare organizations, physicians' offices, vendors, and community partners. Manages external customer invoicing and accounts receivable processes, establishes appropriate pricing and customer terms, and monitors sales and profitability. Develops, monitors, and implements cost-management practices to protect the organization's investment in printing and postage. Responsible for operational and capital budgets, equipment planning, shop oversight, safety, staffing, performance management, and continuous improvement. Recognizes and resolves operational and personnel issues and leads the department in alignment with Woman's Hospital values, strategic priorities, and leadership expectations.

Requirements:

• Bachelor's degree in business, marketing, communications, graphic design, printing technology, or related field preferred; equivalent combination of education and significant industry experience may be considered.
• Requires five years of progressive experience in a commercial, in-plant, or production printing environment, including management or supervisory experience.
• Demonstrated experience in business development, sales growth, customer relationship management, and revenue generation is strongly preferred.
• Experience developing outside business, establishing pricing, managing customer accounts, or growing a service-based operation is highly desirable.

Responsibilities:

• Demonstrates Business Acumen and Strategic Thinking - Understands the financial and operational drivers of the Graphic Services department, balances internal hospital priorities with revenue-generating opportunities, and aligns department decisions with Woman's strategic priorities.
• Leads Change and Innovation - Identifies opportunities to modernize processes, technology, services, and business practices; adapts effectively to changing customer and organizational needs.
• Drives Results and Continuous Improvement - Uses data, financial information, customer feedback, and operational metrics to improve quality, efficiency, productivity, customer experience, and financial performance.
• Develops People and Creates Engagement - Sets clear expectations, coaches and develops employees, recognizes performance, addresses performance concerns promptly, and creates an environment that promotes teamwork, engagement, and professional growth.
• Builds Relationships and Collaborates - Develops trusted relationships with hospital leaders, departments, physicians, vendors, external customers, and community partners; listens to customer needs and creates solutions that support shared goals.
• Leads with Accountability and Integrity - Demonstrates ownership for department performance, follows through on commitments, makes sound business decisions, and holds self and others accountable for results.
• Lead print production, customer service, and daily Graphic Services operations.
• Drive business growth through sales development, account management, and strategic pricing.
• Improve operational efficiency, quality, and customer satisfaction through continuous improvement.
• Manage budgets, inventory, equipment, reporting, and cost controls.
• Ensure compliance with safety, regulatory, and quality standards.
• Develop, coach, and engage a high-performing team.
• Build strong relationships with internal and external customers to support service excellence and revenue growth.

Schedule:

• Full-Time
• Monday - Friday
• 7:30 AM - 4:00 PM

Pay Range:

• Salaried; Exempt Position
• $69,763.20 to $103,771

A Work Experience with Purpose