Manager, Functional Transformation - ServiceNow HRSDRecruiting for this role ends on 11/13/2026.
Work you'll do:As a Manager on the ServiceNow HRSD team, you will be responsible for:
- Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
- Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
- Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
- Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
- Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
- Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The TeamOur HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Our ServiceNow HRSD Team is dedicated to delivering solutions that help clients transform their HR practices and driving significant cost savings, increased efficiency, a stronger competitive advantage, and an improved employee experience.
Required Qualifications:- Bachelor's degree or equivalent experience
- 6+ years of experience implementing or optimizing ServiceNow solutions
- 2+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited sponsorship may be available
Preferred Qualifications:- Project management experience
- Big 4 consulting experience
- Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
- Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
- Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#HCFY27 #HRSTFY27
Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purposeDeloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Requisition code: 372285
Job ID 372285
