Manager, Fulfillment (TBS)

The Role

We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager, Fulfillment plays a key strategic leadership role within the supply chain, responsible for shaping and advancing fulfillment planning, strengthening supplier collaboration, enhancing inventory governance, and ensuring inbound readiness across The Beer Store network. This role sets the strategic direction for supplier- and brewer-facing S&OP processes, aligning supply, inventory, service levels, and operational priorities with overall business objectives. In this role, the Manager leads ongoing improvements to fulfillment governance, supplier engagement, and risk management to enhance inventory, service, and network performance. The position partners cross-functionally with brewers, logistics, operations, and planning teams to drive accountability, resilience, and continuous improvement.

Location

Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits into the office a minimum of three times per week and on an as-needed basis depending on the role and function. Up to 15% of business travel is required to support organizational needs, therefore a valid driver's license and access to a vehicle is required.

What You'll Be Doing

• Champion and lead supplier-facing S&OP processes, establishing governance, decision-making forums, and KPI frameworks that drive aligned, accountable planning across the network
• Set and align the national fulfillment and integrated supply planning strategy, ensuring all supplier and brewer decisions support a unified enterprise-wide plan
• Own and develop strategic relationships with brewers and suppliers, acting as the primary point of contact to drive trust, accountability, and service excellence
• Define and execute network-wide fulfillment strategy, optimizing product availability, inbound readiness, inventory positioning, and operational performance
• Lead enterprise inventory management strategy, balancing service, working capital, and supply continuity while reducing aged, slow-moving, and obsolete inventory
• Drive promotional planning and new product introduction execution, ensuring cross-functional alignment and consistent delivery against service and commercial commitments
• Establish and lead supplier performance management routines, enabling proactive risk identification, continuous improvement, and consistent service outcomes
• Provide cross-functional leadership across supply chain functions, guiding data-driven decision-making on allocation, trade-offs, and network flow optimization
• Anticipate, assess, and mitigate supply chain risks, leading contingency planning and ensuring network readiness to respond to disruptions with speed and clarity
• Champion continuous improvement and planning capability development, driving lean practices, process standardization, and enhanced visibility through reporting and performance insights
• Perform other related duties and projects as assigned

Who You Are - Your Knowledge, Skills & Experience

Education

• APICS / CPIM / CSCP / SCMP or equivalent supply chain designation preferred
• Bachelor's degree in Supply Chain, Business, Operations, or a related field
• Lean or continuous improvement training is considered an asset
• Post-graduate degree in Analytics, Supply Chain, Business, or related discipline preferred

Experience

• 8+ years of progressive supply chain leadership, with a track record of elevating fulfillment, inventory strategy, S&OP, and supplier collaboration capabilities within retail, beverage, CPG, or distribution environments
• Demonstrated experience leading and orchestrating brewer facing S&OPs, with a track record of designing governance structures that drive aligned, accountable supply planning across complex partner ecosystems

Skills

• Comprehensive understanding of end-to-end supply chain planning including demand, supply, inventory, service, and customer collaboration and how each dimension influences customer outcomes
• Deep expertise in customer supply chain strategy, service performance management, Customer S&OP governance, collaborative planning, and customer performance frameworks
• Demonstrated leadership presence with a strong ownership mindset and the ability to influence and align stakeholders across organizational functions and external customer relationships
• Excellent interpersonal skills with the ability to collaborate effectively across departments within the business
• Exceptional communication and stakeholder management skills, with the confidence to represent supply chain strategy effectively to customers, brewers, and senior internal leaders
• Proficiency in customer-facing planning and collaboration tools such as JDA, SAP IBP, CPFR platforms, or equivalent systems, with the ability to use data and system outputs to strengthen customer alignment and service performance
• Strong analytical acumen and business judgment, with the ability to translate complex supply chain dynamics into clear customer insights and actionable decisions

Compensation

Salary range? Yup, we've got one: $83,000-$108,885 CAD per year. But here's the real deal - if you're the perfect brew of experience, skills, and personality, we're open to exploring beyond the range. Tell us what you're working with, and let's pour over it together

What We Offer

Our success as an organization is a result of our commitment to our greatest strength...our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.

We work to recognize you in meaningful ways and in addition to providing a competitive compensation, we are pleased to offer a 20% annual incentive pay for this role, a flex health benefits program with no waiting period, defined contribution pension plan with options to contribute and company matching, employee & family assistance program, recognition programs, tuition reimbursement, generous paid time off, employee special offers, and a casual dress and work environment.

* The annual incentive opportunity referenced is a target incentive and is not guaranteed. Eligibility and payment are subject to the terms of the applicable incentive plan. Compensation, benefits, and incentive programs are subject to change at the discretion of the company.