OverviewAs the
Manager-Field Services, you'll lead high-performing Field Services teams across assigned markets, driving operational excellence and customer success. You'll cultivate a team culture centered on delivering exceptional customer service and technical excellence while maintaining the highest standards of professionalism.
What to Expect- Work Location: 120 South Wright Street, Delavan, WI
- Type of Position: Full Time - 40+ hours per week
- Hours: Monday-Friday 8:00am-5:00pm CST including 24/7 on-call to support our customers, network and Field Service Technicians.
- Sign-on bonus: $3,500
Extra Benefits That Set Us Apart- Day-one benefits package - medical, dental, vision, and life insurance
- All-expenses-paid vacation opportunity for top performers
- TDS discounted services available!
- 3 weeks of paid vacation and 2 weeks of paid sick time per year
- Paid company holidays
- 401K program with employer match
- Paid parental leave
- Tuition assistance
Responsibilities- Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.
- Maintains good working relationships with all adjacent teams.
- Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.
- Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.
- Ensures compliance with all TDS policies, processes and procedures.
- Ensures team maintains proper understanding of TDS' goals and is coached through process improvements as those needs arise.
- Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).
QualificationsRequired Qualifications- Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
- 3+ years in the telecommunications industry.
- 3+ years in a supervisory role or equivalent leadership experience.
- Must have and maintain a valid driver's license.
Other Qualifications- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Requires being available to work off hours when situations dictate.
- Strong technical background a plus. Should include an understanding of telephony including: Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
- Lightwave transmission system experience preferred.
- Solid understanding of SONET theory and operation.
- Extensive knowledge of fiber restoration practices and procedures.
- Solid understanding of OSHA safety requirements and guidelines.
- Ability to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks.
- Ability to manage multiple tasks while maintaining a positive attitude is a must.
- Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
- Possesses a sense of urgency and a "can-do" attitude.
- Customer Focus Management and/or Total Quality Management training will be considered a plus.
- Enjoys working with people and team building (i.e. teaching, coaching).
- Computer proficiency required.
- Ability to multi-task and maintain a sense of urgency related to each separate issue.
- Ability to handle stressful network outages, and/or customer impacting situations in a calm manner.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
BenefitsAssociates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).
Click here for more specific information regarding our comprehensive well-being program.
Pay TransparencyThe listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.)$86,400.00/Yr. - $140,400.00/Yr.
