Manager, Field Services

Job Summary & Responsibilities

• Lead team of FSEs / Section managers /team leaders in service operations

• Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc.

• Manage regular meetings with customers on key performances /score card and drive improvements in operations leading to better customer experiences.

• Supports overall SEA region revenue plan to meet and exceed targets.

• Manage and exceed/meet service organisation Key Performance Indices

• Developing and planning career paths for reporting engineers.

• Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services.

Qualifications

• Degree in Engineering or equivalent

• A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment. Experience in the semiconductor industry is highly preferred.

• A proven track record of establishing strong, executive-level customer relationships. Customer front experience

• Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs. Experience in leading people and team

• Strong written and verbal communication skills.

• Ability to lead people across diverse and cultural backgrounds

• Able to travelmore than 25% of time as when required within region

Compensation & Growth

 Base Salary Range:

$115,200.00 - $172,800.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.