Manager, Fashion Client Tech Projects

Manager, Fashion Client Tech Projects

About the role:

As a Project Manager within the Fashion Technology Strategy team, you will support the delivery of technology initiatives that enable key strategic client programs across the Fashion division at CHANEL.

Your focus will be supporting the delivery and implementation of digital capabilities that enhance client the client experience, including initiatives such as next-generation clienteling tools, advisor-facing applications, and platforms that enable more personalized and consistent client interactions. Working closely with partners across Fashion Marketing, Client Engagement, Digital Client Experience, and Tech, you will help translate business priorities into structured project plans and clear requirements, ensuring strategic goals are brought to life through technology.

This role requires a minimum of 5 years of project management experience, ideally with exposure to digital product management and familiarity with the software development lifecycle. You are highly organized and collaborative, someone who thrives in cross-functional environments and can quickly understand complex business needs while supporting large initiatives from concept through implementation. Proficiency with tools like JIRA and Confluence is strongly preferred, and a genuine passion for delivering exceptional client experiences will set you apart. You bring curiosity and initiative to your work - proactively identifying ways to improve processes and outcomes without waiting to be asked.

What impact you can create at CHANEL:

• Support the Delivery of Strategic Goals and Vision:
  • Support the vision and roadmap for tech initiatives that enhance client experience, ensuring alignment with key Fashion partners and the overall Fashion Technology Strategy.
  • Coordinate project workstreams across business and technology teams to ensure successful delivery of new capabilities.
• Project Planning & Execution:
  • Drive end-to-end project planning, execution, and monitoring in close collaboration with Tech teams, aligning project milestones with business objectives to ensure impactful and timely delivery of high-quality outcomes.
  • Identify, assess, and manage project risks through a business lens; develop robust mitigation strategies with Tech partners, proactively resolving challenges to protect business value and ensure project success.
• Establish and Align Project Scope:
  • Partner with business and technical stakeholders to define project scope, business objectives, and success metrics, ensuring all deliverables drive business value.
• Business Requirements and Solution Design:
  • Collaborate closely with key business stakeholders to understand needs, capture expectations, and translate them into clear and structured business requirements.
  • Develop documentation including:
    • Business requirements
    • Process flows
    • User stories
  • Support solution design discussions with technology teams to ensure proposed solutions meet business objectives.
• Cross-Functional Project Coordination
  • Act as a connector between Client Engagement, Fashion Marketing, Boutique Excellence, Digital, and Technology teams.
  • Facilitate project meetings, working sessions, and business requirements-gathering workshops.
  • Ensure alignment across stakeholders throughout project lifecycles.
  • Serve as a central point of communication to the business for project status, risks, and outcomes, ensuring transparency and alignment across diverse teams and leadership.
• Project Governance & Documentation
  • Maintain organized project documentation within Jira and Confluence.
  • Collaborate with tech team to prepare project status updates and presentations for leadership forums.
  • Monitor project risks, address any issues, and implement mitigation strategies to maintain alignment and safeguard business goals.
• Innovation & Continuous Improvement:
  • Leverage insights, industry trends, and emerging technologies to propose innovative solutions that enhance the client journey.

You are energized by:

• Connecting the dots on problems, bringing an eye for detail and expert problem perception.
• Creating meaningful impact for clients, teams, and CHANEL through technology and innovation.
• Navigating complexity and ambiguity, transforming challenges into opportunities for growth and learning.
• Collaborating with diverse teams, valuing different perspectives, and building strong relationships across functions.
• Pioneering new ideas and bringing creative thinking to solve business and client experience challenges.
• Cultivating an inclusive, inspiring, and supportive environment where people feel empowered to contribute their best.
• Driving continuous improvement, always seeking ways to elevate the client journey and deliver excellence.

What you will bring to the team:

• Proven experience leading business and technology projects, ideally within fashion, luxury, or a client-focused sector.
• Strong relationship-building and stakeholder management skills.
• Structured and detail-oriented with strong follow-through.
• Expertise in risk management and project delivery methodologies.
• Excellent communicator, adept at engaging both technical and non-technical audiences.
• Collaborative, agile, and solution-oriented mindset.
• Interest in luxury fashion and client experience innovation.
• A high level of proficiency with Microsoft 365.
• Experience with Atlassian tools (Jira, Confluence) preferred.

Position Logistics:

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.
• Location: New York City.
• 5+ years of project management experience leading highly cross-functional projects in complex environments.
• Project management certification preferred.

Compensation:

• The anticipated base salary range for this position is $70,000 through $115,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing, 2-week August Office Closure, and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies, including vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.