Manager, Facility Management Contract

Job Description

Position Summary:

The Manager, Facility Management Contract is responsible for overseeing the Facilities Management contract at Cortellucci Vaughan Hospital (CVH). This includes leading the hospital's Design, Build, Finance and Maintain (DBFM) contract management responsibilities; coordinating with the DBFM Facility Manager and FM service provider; and overseeing contract performance, governance, compliance, reporting, issue escalation and service outcomes. The Manager ensures the FM service provider meets its contractual obligations and that hospital operational requirements are supported through effective governance, accountability and performance management.

In addition to the CVH-focused contract management portfolio, the role provides supporting oversight for site-specific physical facilities, building systems and infrastructure at Mackenzie Richmond Hill Hospital (MRHH), including projects, 24/7 operations, repair and maintenance of business systems and equipment, and operational direction to Plant Services staff as required. In collaboration with the Director, Facility Operations and Planning, senior hospital leadership and the Plant Services team, the Senior Manager supports annual goals, priorities, policies, procedures and standard operating procedures for Facility Services, while ensuring compliance with applicable legislative, regulatory and professional standards, including building, fire, electrical and plumbing codes, municipal by-laws, environmental legislation, the Operating Engineers Act, NFPA and CSA requirements.

Primary Responsibilities

• Lead the hospital's Facilities Management (FM) contract management portfolio at Mackenzie Vaughan Hospital (CVH), including day-to-day DBFM contract administration, coordination with the DBFM Facility Manager and FM service provider, service performance monitoring, issue resolution and escalation, documentation, reporting and compliance with contractual obligations.
• Manage the CVH FM contract relationship and governance framework by holding the DBFM Facility Manager and FM service provider accountable for contract performance, service standards, reporting, escalation, compliance and resolution of issues within their contractual scope, while ensuring hospital interests and operational requirements are appropriately represented.
• Lead FM-related planning, operational readiness, project coordination and transition activities associated with CVH, ensuring facility services, building systems, equipment, maintenance programs, reporting structures and operational processes are aligned with hospital requirements.
• Participate in FM steering, operational and contract governance meetings to support contract oversight, monitor performance, confirm action ownership, review documentation, track escalated matters and ensure appropriate follow-up by the party responsible.
• Provide leadership to direct reports and assigned support staff, including coaching, performance reviews, development planning, workload prioritization, corrective action where appropriate and support for a trained team capable of responding to facility issues in a continuous 24/7 hospital environment.
• Oversee the safe, reliable and continuous operation of hospital building systems across assigned portfolios, including mechanical, ventilation, electrical, plumbing, life safety, medical gas, temperature control, utilities, building automation and other critical infrastructure systems.
• Ensure continuity and reliability of utilities, infrastructure and building systems to support patient care, life safety, essential services, emergency response and continuous hospital operations.
• Ensure preventive, corrective and predictive maintenance programs are established, completed, documented and continually improved for facility systems, equipment and services, in collaboration with the DBFM Facility Manager, FM service provider and Plant Services team.
• Develop, maintain and implement facility policies, procedures, standard operating procedures, service standards and health and safety practices, ensuring they are understood, applied and monitored by staff, contractors and service providers.
• Establish and maintain a strong safety culture through visible leadership, training, documentation, personal protective equipment, safe work procedures, incident reporting, follow-up, corrective actions and encouragement of initiative and accountability in all aspects of safety.
• Coordinate and participate in periodic building-wide safety inspections, audits and compliance reviews to confirm alignment with applicable safety, regulatory, operating policy, accreditation and contractual requirements.
• Ensure incidents, service failures, deficiencies, risks and non-compliance issues are appropriately documented, reported, escalated, tracked and resolved by the responsible party in accordance with hospital policies, contractual requirements and legislative obligations.
• Manage, control and monitor external facilities service contracts, vendors and suppliers required to support facilities operations, ensuring services are appropriately procured, directed, supervised, evaluated and aligned with hospital standards.
• Monitor and continually improve facilities maintenance processes, service provider performance, maintenance personnel performance, response times, reporting, workflow, efficiency, system reliability and safety outcomes.
• Implement process, cost effectiveness, sustainability, energy management and energy conservation initiatives, including monitoring building system reporting, identifying opportunities for improvement and supporting green technology and best practice adoption.
• Collaborate with Human Resources and departmental leadership on recruitment, workforce planning, onboarding, training and retention strategies, particularly for key technical and hard-to-fill facilities positions.
• Assist the Director, Facility Operations and Planning with development of the annual facilities budget; analyze financial and operational data; monitor, report and authorize expenditures within established guidelines and approved budgets.
• Maintain current knowledge of technical developments, healthcare facility operations, DBFM/FM contract management, building systems, environmental sustainability, applicable legislation, codes, standards and regulatory requirements.

What must you have?

• A Bachelor's Degree in Engineering, Architecture or related discipline and corresponding professional status, or an equivalent combination of academic and practical experience.

What else do you bring?

• A minimum of five years' experience managing a public-private partnership (P3)/DBFM hospital contract or leading large-scale construction projects from design through implementation, preferably in a complex hospital environment.
• A minimum of five years' technical and operational experience in facilities management is required.
• Demonstrates understanding of contribution to patient and staff safety.
• Demonstrated proficiency in MS Office and advanced working knowledge of computer applications and facility systems used for management reporting and operational oversight, including PowerPoint, Excel, Visio, financial reporting tools, building automation systems and alarm management platforms.
• Team player with proven ability to work cohesively in a multi-faceted, dynamic team environment.
• Client focused and appreciates the importance of developing and maintaining good client relations.
• Utilizes healthcare project experience and knowledge to identify options, alternatives and solutions to achieving client objectives.
• Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences and prepare clear reports, presentations, briefing materials and recommendations for leadership decision-making.
• Strong analytical, problem-solving and critical-thinking skills, with an ability to understand, analyze and report on complex information in a timely manner.
• Well-developed leadership, interpersonal, organizational and communication skills, with a strong ability to investigate, analyze, problem-solve, plan and recommend solutions.
• Strong attention to detail and analytical orientation.
• Efficient time manager with good prioritization skills, managing multiple competing deadlines.
• Ability to travel between sites.
• Progressive management experience in healthcare building maintenance, plant services, facility operations or FM contract management, including experience working within a unionized environment and applying labour relations principles.
• Financial management and analysis experience, including budget planning, monitoring, variance analysis, expenditure control and the ability to translate technical facility issues into operational and financial impacts.
• Strong technical understanding of hospital building systems and infrastructure, including mechanical and electrical systems, communication networks, building envelope, structural considerations, DDC control sequences, alarm management and related reporting tools.
• Experience leading, developing and supporting diverse professional, technical and support teams, with the ability to build capability, clarify accountability and maintain effective service delivery in a complex healthcare environment.
• Exceptional interpersonal, negotiation and conflict-management skills, with the ability to build productive working relationships with staff, service providers, contractors, consultants and external parties while maintaining appropriate contract governance and accountability.
• Thorough understanding of applicable codes, standards and regulations, including occupational health and safety, WHMIS, Infection Prevention and Control practices, life safety, environmental requirements and healthcare facility operating standards.
• Proven attendance record.
• Demonstrates understanding of and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
• Models behaviour aligned with the values of Mackenzie Health: Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• PMP Project Management status will be an asset.

*You may be required to work at any site of Mackenzie Health.

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