GENERAL SUMMARYThe Manager, Facilities serves as the organization's subject matter expert in facilities management, responsible for ensuring the effective design, implementation, and continuous improvement of facilities operations. This role translates organizational needs into practical solutions, establishes operational standards, and provides expert recommendations related to building systems, vendor performance, safety, and workplace environment. The Manager focuses on optimizing service delivery, strengthening operational effectiveness, and supporting a safe, compliant, and resilient workplace through proactive planning, risk awareness, and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIESFacilities Expertise & Advisory- Serves as internal expert on facilities management, building systems, and workplace operations.
- Provides recommendations regarding vendor performance, service effectiveness, facility improvements, space planning, and workplace experience initiatives.
- Researches and evaluates options and presents practical recommendations, including operational impact.
Operational Planning & Process Design- Translates organizational direction into clear operational plans and priorities.
- Develops and maintains processes for preventative maintenance, work order management, and facility operations.
- Ensures processes are efficient, scalable, and consistently applied.
Vendor Performance Evaluation- Monitors vendor performance through feedback, metrics, and service outcomes.
- Identifies service gaps, risks, and improvement opportunities.
- Provides recommendations regarding vendor effectiveness and service enhancements.
Facilities Systems Oversight- Establishes expectations and standards for building systems such as HVAC, lighting, and security.
- Reviews system performance trends and identifies risks or inefficiencies.
- Recommends system improvements, upgrades, or maintenance enhancements.
- Ensures monitoring and reporting processes are in place.
Safety, Risk & Emergency Preparedness- Oversees the organization-wide emergency response plan from a facilities perspective.
- Coordinates and conducts regular testing and drills (e.g., fire, life safety, evacuation).
- Reviews and updates emergency procedures to ensure ongoing effectiveness and compliance.
- Ensures readiness of facility systems and processes in support of emergency response.
- Identifies risks and provides recommendations to strengthen safety and preparedness.
Business Continuity Planning- Engages as a key participant in cross-functional business continuity planning efforts.
- Provides facilities expertise related to operational continuity, building access, and alternative workspace planning.
- Supports development, maintenance, and testing of continuity plans.
- Identifies facility-related risks that could impact operations and recommends mitigation strategies.
HR Partnership: Safety, Injury Prevention & Workers' Compensation- Partners with Human Resources to support injury prevention initiatives and workplace safety efforts.
- Contributes to workers' compensation processes, including incident review, documentation, and follow-up actions.
- Provides recommendations to reduce risk and prevent workplace injuries.
- Supports ergonomic assessments and improvements to enhance employee safety and comfort.
Cross-Functional Collaboration- Partners with internal teams to align facilities services with organizational needs
- Supports initiatives to enhance employee experience, safety, and workplace environment
Empowers direct reports to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback.
Collaborates with ENA Human Resources for the recruiting, onboarding, retention, professional development, and performance management of staff.
Contributes to the workplace culture that is consistent with the association's culture statement and emphasizes the mission, vision and values of the organization.
Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.
Performs added related duties as required or assigned.
QUALIFICATIONSRequired:
- Bachelor's degree or equivalent combination of education and experience
- Minimum 7 years of experience in facilities, operations, or related field
- Strong working knowledge of building systems, maintenance practices, and facility operations
- Demonstrated ability to analyze issues and provide recommendations to leadership
- Strong communication skills (written and verbal)
Preferred:
- Professional certification in Facilities Management or related field
KNOWLEDGE, SKILLS, AND ABILITIES - Strong analytical and problem-solving skills
- Ability to translate strategy into practical operational execution
- Knowledge of facilities systems, safety standards, and best practices
- Strong interpersonal and collaboration skills
- Ability to manage multiple priorities and adapt to changing demands
- High level of professionalism, judgment, and accountability
- Detail oriented, with flexibility to respond to unexpected demands.
- Computer proficiency in Microsoft Suite of Products
- Ability to interface with staff and external relationships in a professional manner
- Ability to be in-office 5 days a week
COMPENSATION AND BENEFITSThis position is an exempt/salaried position. The targeted salary range is $85k-$90k annually. Compensation is determined based on a range of factors including education, experience, certifications or specialized training, skill level and operational needs.
ENA offers a competitive and comprehensive total rewards package that pairs compensation and benefits with meaningful work in a collaborative, engaging and flexible work environment. Total rewards include a competitive salary, generous paid time off, quality health insurance at a reasonable cost, professional development opportunities, and flexible hybrid work arrangements. Additional benefits includes dental/vision insurance, employer paid life and disability insurance, flexible spending accounts, and 401(k) with immediate 100% vesting.
PHYSICAL DEMANDS Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate verbally and in writing in an exchange of information; collect, compile, and prepare work documents; Includes bending, squatting, reaching, and lifting to 50 lbs. regularly; 51-80 lbs. occasionally; 80 lbs. rarely. Use of the computer, with repetitive motion, is approximately 35%.
WORKING CONDITIONS Majority of work is performed in a general office environment. Occasional travel required.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of an expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. 
