POSITION SUMMARY:Under the supervision of the Director of Engineering, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.
ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
- Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
- Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
- Recommends adjustments to departmental procedures to more effectively service the guest.
- Resolves problem situations to ensure total guest satisfaction.
- Prepares daily reports and promotes effective communication both internally and with other departments.
- Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
- Resolve guest problems/requests to ensure total customer satisfaction.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Perform other duties as assigned.
NON-ESSENTIAL JOB FUNCTIONS- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience. An Associate's Degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):- Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
KNOWLEDGE OF:- Regulatory requirements.
- Supervisory/management duties.
- Leadership skills.
ABILITY TO:- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Review and comprehend all necessary documentation.
- Ability to use a typewriter, 10-key, computer, etc.
- Ability to review reports and observe activities subordinates.
- Present ideas and information in a clear manner.
- Perform well under pressure.
PAY RANGE:$76,000 - $111,200/Salary
