Job Duties

• Lead daily operations of ERP and corporate applications, ensuring stability, security, and optimization for end-user needs.

• Provide guidance and support for application maintenance, issue resolution, and team performance management.

• Evaluate system gaps and recommend solutions or consolidations to improve functionality and reduce complexity.

• Partner with leadership on application roadmaps, upgrades, enhancements, and integrations while ensuring proper change control.

• Monitor user feedback and operational metrics to identify and implement usability, performance, and support improvements.

• Ensure compliance with regulatory requirements, maintain accurate documentation, and align processes with business objectives.

• Promote cross-functional collaboration, knowledge sharing, and a culture of accountability and continuous improvement.

Minimum Qualifications

• Bachelor’s Degree equivalent 5 years related experience in Information Systems or a related discipline required.

• 5 years experience supporting, administering, or improving business-facing applications within a complex organization, preferably in a healthcare or mission-driven environment. and

• 2 years experience managing or leading teams responsible for application operations and support. and

• Strong understanding of server environments, application hosting, and integration with operational processes.

• Deep knowledge of corporate applications, security compliance, and experience with ServiceNow or similar IT service management tools.

• Ability to manage full application lifecycle, including implementation, upgrades, enhancements, and decommissioning.

• Proven skills in vendor management, stakeholder engagement, and effective collaboration across technical and business teams.

• Familiarity with cloud-based systems, SaaS models, and structured approaches to change management and release coordination.

Preferred Qualifications

• ITIL Foundation or higher – for service management and operational support process maturity

• Relevant platform certifications – such as OnBase Certified System Administrator, CCURE 9000, or HealthStream administrator training

• Server administration certifications – such as Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Server+, or VMware Certified Professional

• Security-related certifications, such as CompTIA Security+ or CISSP, especially for roles involving access control and server security oversight

• PMP or comparable project management certification – helpful but not required

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

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