Manager, Enterprise Growth @ ClayWe're growing our
Growth Strategy (Customer Success) team at Clay - the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.
As the
Manager of our Enterprise Growth Strategy team, you'll lead a group of world-class strategists who act as trusted advisors to our customers. You'll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.
This is a high-impact role - you'll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.
What You'll DoYou'll be a builder, a coach, and a connector. Specifically, you will:
- Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay's values - curiosity, creativity, and customer obsession.
- Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
- Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
- Own key customer relationships yourself - setting the bar for engagement, advocacy, and strategic influence.
- Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
- Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
- Forecast, track, and report on KPIs tied to expansion, retention, and customer health - using data to tell a story and guide decisions.
- Identify opportunities to innovate and scale our approach to enterprise success - designing playbooks, frameworks, and strategies that amplify impact.
What You'll BringWe're looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have:
- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
- 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
- A track record of driving revenue growth, expansion, and retention
- A passion for coaching and developing others - you get energy from seeing your team thrive
- Exceptional relationship-building and communication skills, across both customers and internal teams
- The ability to simplify complexity - finding creative solutions and guiding your team through ambiguity
- A love of systems thinking - identifying bottlenecks, building scalable processes, and driving continuous improvement
- A growth mindset and comfort with fast-paced, entrepreneurial environments
