The Fleet Manager owns enterprise support on the customer floor: the Fleet Techs who run cells, troubleshoot hardware and software, and step in to staff 4-arm and tank-style cells when customers need it.
What You will do- Lead the 4 Arm Lead, TC (2/1 Arm) Lead, and UP Specialized Lead; set staffing, rotations, and travel across customer sites.
- Own on-floor troubleshooting standards: basic hardware swaps, software swaps, and escalation to Mission Control or Engineering.
- Staff cells directly when contracted, especially 4-arm and tank-like cells.
- Hire, onboard, and certify Fleet Techs; define the skills ladder from Fleet Tech to Lead.
- Partner with CSMs on each account's floor reality and with the Fleet Maintenance Manager on PM and safety.
- Report floor metrics (uptime, response time, repeat issues) into Performance Transparency.
Who You Are- 7+ years in field service or manufacturing operations for automation equipment, 3+ years managing distributed technician teams.
- Comfortable on a weld floor; understands robotic cell operation well enough to coach troubleshooting.
- Proven at scaling a team quickly: hiring pipelines, certification programs, and multi-site scheduling.
- Customer-facing presence; can handle a plant manager escalation in person.
- Comfortable operating in a fast-growing, still-forming org; this role will help define its own processes as the team scales.
