About the RoleThe Manager, Enterprise Estimates provides operational and strategic leadership for UVA Health's patient estimate program, supporting both inpatient and outpatient services across the Medical Center and Community Health locations.
This role is responsible for driving estimate accuracy, expanding estimate capabilities, implementing standardized workflows, advancing automation opportunities, and ensuring a consistent patient financial experience across the enterprise.
As a leader within Revenue Cycle, you'll work closely with operational leaders, clinical departments, information technology teams, and revenue cycle stakeholders to improve processes, establish performance standards, and support organizational goals.
What You'll DoLead Enterprise Estimate Operations- Provide leadership and oversight for the Enterprise Estimates team.
- Monitor productivity, quality, and team performance.
- Coach, mentor, and develop team members.
- Establish operational standards and performance metrics.
Drive Process Improvement- Analyze estimate performance and operational data.
- Identify opportunities to improve estimate accuracy and completion rates.
- Develop and implement department-specific action plans.
- Create scalable and sustainable workflows.
- Lead continuous improvement initiatives.
Collaborate Across the Organization- Partner with Revenue Cycle leaders, clinical departments, and operational stakeholders.
- Build relationships across UVA Health to drive adoption of best practices.
- Gain stakeholder buy-in for workflow improvements and operational changes.
- Support enterprise-wide initiatives related to patient estimates and financial transparency.
Advance Technology and Automation- Evaluate opportunities for automation.
- Partner with Information Technology teams to improve estimate workflows.
- Assess resource and technology needs.
- Support implementation of new tools and systems that enhance estimate operations.
Improve the Patient Financial Experience- Drive improvements in estimate accuracy and consistency.
- Expand estimate availability across the organization.
- Support compliance with applicable regulatory requirements.
- Help patients receive clearer financial information prior to services.
What Success Looks LikeWithin your first 6-12 months, you will:
- Develop customized improvement plans across service areas and departments.
- Build strong partnerships with operational and clinical leaders.
- Successfully implement new estimate workflows and action plans.
- Demonstrate measurable improvements in estimate accuracy.
- Increase overall estimate completion rates.
- Establish performance metrics and accountability standards for the team.
- Create a foundation for continued growth and scalability of the Enterprise Estimates function.
Essential QualificationsEducation- Bachelor's degree required.
- Four additional years of relevant experience may be considered in lieu of a bachelor's degree.
Experience- 3-5 years of management and/or supervisory experience in healthcare or a similar customer-focused business environment.
- Strong leadership and organizational skills.
- Experience managing operational teams and performance metrics.
- Ability to lead change and drive process improvement.
- Excellent communication and stakeholder relationship-building skills.
Preferred Qualifications- Revenue Cycle experience.
- Patient financial services experience.
- Healthcare operations leadership experience.
- Prior collections experience.
- Experience with workflow optimization, automation, and operational analytics.
- Experience leading enterprise-wide initiatives or large-scale operational improvements.
What We're Looking ForThe ideal candidate is:
- Independent and self-directed.
- A proactive problem-solver.
- Comfortable building new processes and programs.
- Collaborative and relationship-oriented.
- Data-driven and analytical.
- Adaptable and comfortable working in a newly evolving environment.
- Focused on delivering measurable results.
- Passionate about improving both operational performance and the patient experience.
Why Join This Team?Build Something NewThis is a brand-new leadership role with the opportunity to help define strategy, processes, performance standards, and future growth for an expanding enterprise function.
Make an Enterprise-Wide ImpactYour work will influence patient financial operations across UVA Health, helping improve transparency, operational efficiency, and the overall patient experience.
Collaborate with Diverse StakeholdersWork closely with leaders across Revenue Cycle, Information Technology, clinical operations, and administrative departments to develop innovative solutions.
Enjoy FlexibilityThis position offers a primarily remote work model, with occasional onsite presence typically one to two times per week.
Grow Your CareerThis role provides exceptional visibility and the opportunity to lead meaningful operational transformation within one of the nation's premier academic health systems.
Work Schedule- Full-time position
- Monday-Friday
- Standard business hours (8:00 AM - 5:00 PM)
- Primarily remote
- Occasional onsite presence at UVA Health locations
- Initial onboarding and training may require additional onsite attendance
MINIMUM REQUIREMENTS
Education: Bachelor's degree required. Four (4) additional years of relevant experience may be considered in lieu of a bachelor's degree.
Experience: 3-5 years of management and/or supervisory experience in healthcare or a similar customer-oriented business. Prior collections experience preferred.
Licensure: May require a valid Virginia Driver's License.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $72,012.00 - $144,025.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings
- Long-term and Short-term Disability
- Health Saving Plans, and Flexible Spending Accounts
- Certification and Education Support
