Bachelor's degree in computer science, information systems, business systems, or related field preferred.
8+ years in IT or enterprise applications, with a focus on Salesforce delivery.
Proven experience in administering Salesforce and leading enhancement projects.
Experience managing a Salesforce administration team.
Ability to collaborate across business units and technology teams to develop system solutions.
Salesforce Administrator certification preferred; additional Salesforce credentials are a plus.
Strong knowledge of Salesforce capabilities and administration.
Responsibilities
Lead and develop the Salesforce administration team, setting priorities and supporting team objectives.
Oversee Salesforce administration, including platform support, data quality, and issue resolution.
Own the Salesforce enhancement roadmap and manage cross-functional initiatives from discovery to user acceptance.
Collaborate with stakeholders to define architecture and propose solutions that meet business needs.
Gather and analyze requirements, ensuring solutions align with business processes.
Coordinate Salesforce integrations with technical teams, including ETL operations.
Ensure timely resolution of issues and communicate status and risks to stakeholders.
Benefits
Opportunities for professional development and training.
Collaborative work environment with cross-functional teams.
Access to the latest Salesforce tools and technologies.
Potential for involvement in strategic business transformation initiatives.
Full Job Description
Overview
Responsibilities
The Salesforce Administration & Delivery Manager leads the Salesforce administration team and delivery of platform enhancements and projects.
The manager partners with business stakeholders and the Business Transformation Group to understand needs, shape solution architecture, and recommend Salesforce and enterprise application solutions. The role provides functional leadership for Salesforce administration and coordinates with the integration team on data and connected-system needs. Responsibilities include but are not limited to:
Lead, coach, and develop the Salesforce administration team; set priorities, assign work, and support team members in meeting objectives.
Oversee Salesforce administration, platform support, access and configuration practices, data quality, releases, and issue resolution.
Own the Salesforce enhancement roadmap and lead cross-functional initiatives from discovery and requirements through design, testing, implementation, and user acceptance.
Partner with the Business Transformation Group and business stakeholders to define architecture, evaluate options, and propose solutions that address business needs.
Gather and analyze requirements, develop or oversee technical specifications, and ensure delivered solutions fit business processes and user needs.
Coordinate Salesforce integrations and related enterprise applications with technical teams, including the team responsible for ETL and integration operations.
Oversee timely resolution of Salesforce and connected-system issues; communicate priorities, status, risks, and decisions to stakeholders.
In partnership with the Director of Enterprise Applications, coordinate vendors and evaluate tools and platform capabilities that may improve operations.
Promote consistent standards for documentation, change management, testing, security, privacy, and data handling, including established GDPR and PII procedures.
Identify opportunities to streamline business and system processes and recommend priorities for the team and project portfolio.
Qualifications
Minimum Requirements include:
Bachelor's degree in computer science, information systems, business systems, or a related field is strongly preferred.
8+ years of experience in IT, enterprise applications, or a related field, including Salesforce and enterprise system delivery.
Experience administering Salesforce and leading Salesforce enhancements, upgrades, or related application projects.
Experience managing, supervising, or providing day-to-day leadership to a Salesforce administration team.
Experience working across business units and technology teams to turn business needs into system solutions.
Salesforce Administrator certification is highly preferred; additional Salesforce credentials are a plus, including Salesforce Agentic platform.
Strong working knowledge of Salesforce platform capabilities, administration, and application support.
Ability to lead projects, prioritize team work, and guide administrators through delivery and operational issues.
Ability to bridge business and technical needs, assess solution options, and communicate recommendations clearly.
Excellent communication, organization, stakeholder management, and problem-solving skills.
Familiarity with ETL, data integrations, and data quality practices is useful.
Experience in real estate, investment management, or a related industry is preferred.
About Hines
The Birmingham Small Arms Company Limited was a major British industrial combine, a group of businesses manufacturing military and sporting firearms; bicycles; motorcycles; cars; buses and bodies; steel; iron castings; hand, power, and machine tools; coal cleaning and handling plants; sintered metals; and hard chrome process.
After the Second World War, BSA did not manage its business well, and a government-organised rescue operation in 1973 led to a takeover of such operations as it still owned. Those few that survived this process disappeared into the ownership of other businesses.
BSA began in June 1861 in the Gun Quarter, Birmingham, England. It was formed by a group of fourteen gunsmith members of the Birmingham Small Arms Trade Association specifically to manufacture guns by machinery. They were encouraged to do this by the War Office which gave the BSA gunsmiths free access to technical drawings and to the War Office's Board of Ordnance's Royal Small Arms Factory factory at Enfield. New machinery developed in the USA installed at Enfield had greatly increased its output without needing more skilled craftsmen. This new machinery brought to Birmingham the principle of the interchangeability of parts.
