Manager, Elgin Withdrawal Management & Crisis Intervention

Manager, Elgin Withdrawal Management & Crisis Intervention

Full-Time, Contract (End Date: March 31, 2027)

This posting is the result of an upcoming vacancy.

St. Thomas, Ontario (Elgin Zone)

- Application Deadline: November 9, 2026 -

This leadership position holds a regional responsibility, is located in Elgin, and works within two portfolios: Medical Services and Crisis & Access. This role will perform duties and responsibilities consistent with implementing programs, developing care pathways to other services, recruitment and training of staff, and supporting teams within both portfolios to ensure that they are meeting the unique needs of the people in the community by connecting them to supports that will assist them in developing their coping skills, building their resilience, improving overall health and quality of life, and ultimately achieving their recovery goals.

WHAT WE'RE OFFERING:

• What you'll be making - $44.68 - $45.52 per hour
  1. The above are initial rates; with grid increases per policy
  2. Internal staff members will be placed on the appropriate grid level based on their current rate of pay, up to Level 7 of the grid
• When you'll work - 70 hours biweekly; Monday to Friday 8:30am-4:30pm; unpaid 1 hour break; Potential to provide weekend leadership-on call support, contingent on staffing coverage being secured
• Your pension plan - Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be - 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Program Development & Implementation:

• Takes the lead in the development and implementation of new withdrawal management beds located in Elgin County
• Develops care pathways to other services which may include RAAM clinic (Rapid Access Addiction Medicine), CWSP Program (Community Withdrawal Support Program), and COAP (Community Opioid Addiction Program) and champions positive change from a more global perspective within the system
• Works collaboratively with the City of St. Thomas, police, hospital, and other community partners to establish a model of care pathway that will meet the needs of the community
• Defines the scope of projects and resources (time, budgets, equipment, etc.) in collaboration with Directors to meet departmental productivity and quality goals
• Participates in the decision-making for a project including developing schedules, allocation of resources, etc., in collaboration with Directors and others from the leadership team
• Working collaboratively with the Director(s), develops and oversees budget for programs
• Reviews budget and assists with proposals for expansion and/or modification of services
• Identifies and investigates possible opportunities and partnerships that will enhance services for clients; contributes to the development of program proposals that support these initiatives

Operations:

• Oversees daily program planning, problem-solves issues and provides guidance around program concerns and direction
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
• Provides clinical leadership to direct service staff supporting a 24/7 withdrawal management program and who work in Crisis & Access in Elgin
• Maintains and advocates for a harm reduction approach and ensures staff follow established standards of practice guidelines for withdrawal management services
• Encourages a holistic approach which also includes access to Addiction Medicine
• Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate
• Makes decisions independently and collaboratively concerning operations of the programs, policies, and accreditation standards
• Problem-solves barriers related to timely access to services with regards to eligibility, availability of services requested, determination of client needs and their suitability for programs and services offered through the specific site(s)
• Identifies, assesses, responds, and reports to leadership any emergency situations concerning person(s) or property, as per policies and procedures
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Director(s)
• Ensures staff adhere to all relevant standards, procedures, guidance, and policies
• Supports staff members to problem solve any IT concerns, notifying the IT department as needed

Partnerships and Relationships:

• Utilizes available resources to ensure coverage needs for 24/7 program
• Links with key partners with a regional focus and/or as required within a specific area of expertise
• Represents the organization, as well as the geographical site, on local and system level planning committees, as designated
• Develops and maintains community relationships through networking and commitment to partnership development
• Actively supports special events and projects in the region in a collaborative team setting with other service providers
• Provides a positive community presence and participates with community partner agencies and services, as required
• Strengthens partnerships with hospital and primary care to spread specialized services in rapid engagement models

Program Evaluation:

• Ensures programs are conforming to accreditation standards
• Completes program audits in accordance with standards (ie. satisfaction survey reviews, barriers reviews, records audits, etc.)
• Collects and uses data appropriately to continuously evaluate the quality and effectiveness of services
• Completes statistics, as required specific to the program area
• Seeks out and maintains knowledge of current best practices in the field; shares information with staff and evaluates programs in relation to those best practices on a regular basis

Quality Assurance:

• Collects and uses data appropriately to continuously evaluate the quality and effectiveness of services
• Performs various internal audits and evaluations; identifies quality assurance concerns and provides recommendations for addressing those concerns
• Ensures staff adhere to all relevant standards, procedures, guidance, and policies
• Works collaboratively with the Crisis & Access leadership to ensure staff quality assurance concerns are addressed and that policies are adhered to
• In collaboration with Director(s), adjusts services to maximize achievement of program outcomes
• Completes statistics, as required specific to the program area

Leadership and Human Resources:

• Provide day-to-day leadership and supervision of staff, students, and volunteers to ensure quality service delivery, productivity, continuous improvement, and achievement of program goals
• Recruit, interview, select, onboard, orient, train, and support employees, students, and volunteers in collaboration with Human Resources and organizational leaders
• Lead performance management and professional development processes, including goal setting, coaching, mentoring, feedback, recognition, succession planning, career development, and corrective action when required with the support of the Director(s) and People Services, as necessary
• Identify staff learning and development needs and ensure completion of mandatory and role-specific training requirements
• Provide consultation, mentorship, and support to staff, students and volunteers in managing complex client situations, crisis response, problem-solving, and service delivery challenges
• Coordinate staffing resources and schedules, including assignments, program coverage, vacations, leaves, time-off requests, overtime, training, job rotation, timesheet approvals, mileage submissions, and related administrative requirements
• Ensure adequate program coverage during planned and unplanned staff absences and support operational continuity across assigned service
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
• Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
• Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
• Work with Director, to foster a positive, healthy, safe, and inclusive workplace culture characterized by open communication, professionalism, accountability, respect, and collaboration
• Ensure compliance with organizational policies and procedures, health and safety requirements, legislative obligations, accreditation standards, and professional practice expectations
• Identify, assess, respond to, and escalate emergency situations involving clients, staff, facilities, or property in accordance with organizational policies and procedures
• Collaborate with Property Services and other internal departments to support facility operations, maintenance concerns, and workplace safety requirements
• Develop and maintain effective relationships with community partners, stakeholders, and committees, representing the organization in planning, service coordination, and community engagement activities as assigned

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs are currently taking approximately 2-5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• College Diploma or University Degree in a nursing, health, social work, behavioural science, counselling, mental health and addiction and/or related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript
• 3-5 years demonstrated leadership experience
• 3-5 years frontline experience in mental health and addictions services and supports, including crisis and//or intervention
• Valid Driver's License: minimum G2 class required
• Access to a vehicle required for personal transportation
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Current certification in CPR and First Aid
• Current registration and in good standing with an appropriate college (OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO)
• Experience working within 24/7 programs, where applicable
• Consistent, concrete, methodical approach to work and strengths related to creating cycles of routine
• Knowledge of psychosocial rehabilitation concepts and applications
• Knowledge of harm reduction approaches related to addictions
• Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
• Knowledge of community resources
• Demonstrated good judgment and strong organizational skills
• Crisis intervention experience
• Demonstrated ability to defuse potential conflict situations
• Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations
• Flexibility and adaptability to changing needs and circumstances
• Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs
• Knowledge of electronic client records systems
• Ability to attend work regularly
• Ability to motivate staff and volunteers
• Knowledge of WHMIS, first aid, fire, health and safety legislation, Mental Health Act and other legislation relevant to the delivery of services
• Knowledge of psychiatric medications
• Knowledge and experience managing schedules is an asset
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by - November 9, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.