Summary
Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epicspecific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a singleplatform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Duties

• Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
• Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IST and operational priorities.
• Collaborate with crossfunctional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk. Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.
• Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IST and operational priorities while supporting tactical planning and aligning work to broader strategic plans.
• Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.
• Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities. Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

Minimum Qualifications

• High School Diploma/GED
• 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or
• 3 years Experience in Epic applications development, support, and maintenance, including hands-on participation in the application lifecycle (design, build, testing, implementation, and ongoing support) or
• 4 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare industry experience.
• Experience working within Epic-based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Program and largescale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture and associated standards.
• Ability to coach and mentor team members.
• EPIC Certification - Epic Systems Upon Hire

Preferred Qualifications

• Bachelors Degree Computer Science or Healthcare related field or
• Masters Degree Computer Science or Healthcare related field.
• 5 years Direct leadership responsibilities and
• 5 years Epic applications support and
• 7 years Progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and longterm plans.
• Strong business acumen with the ability to manage application portfolios and Epic roadmaps, support enterprisewide application rationalization, and contribute to budget planning and forecasting.
• Skilled in clear business and technical writing, including preparation of SBARs, RCAs, and other structured decisionsupport documents.
• Multiple certifications and proficiency badges.
• PMP - Project Management Professional - Project Management Institute Upon Hire

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift:

Day Shift

Address:

1210 S Cedar Crest Blvd

Primary Location:

Allentown - 1220 S Cedar Crest Blvd

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

8:00am - 4:30p

Department: