Job DescriptionThe Manager, EFTI Operations leads all training operations for the Equinox Fitness Training Institute (EFTI). This role owns the operational backbone of functional learning across the organization, from data, registration, scheduling, and attendance to curriculums and continuing education, and serves as the primary operational partner to Personal Training and its Coaches. The Manager also owns EFTI communications, manages the Educator (facilitator) schedule, supports learning operations for Spa, Pilates, and Group Fitness, and coordinates the PT-Manager in Training program. The role works cross-functionally with content experts, department heads, and members of the people systems and marketing teams to ensure quality, consistency, and measurable impact.
RESPONSIBILITIES - Learning Operations Strategy & Execution: Lead end-to-end EFTI learning operations, establishing scalable processes and operational standards across program registration, scheduling, attendance, curriculum deployment, certification tracking, and continuing education.
- Drive operational excellence through process optimization, automation, and standardized workflows that improve efficiency, consistency, and the learner experience.
- Establish and maintain reporting standards, user permissions, and learning records to support operational accuracy and organizational compliance.
- Strategic Partner: Serve as the primary operational partner to Personal Training leadership, supporting the professional development of more than 2,500 Coaches across Coach, Coach+, and Coach X pathways.
- Extend learning operations capabilities to Spa, Pilates, and Group Fitness, supporting cross functional alignment and consistent educational standards.
- Project Planning: Develop comprehensive project plans, timelines, milestones, deliverables, and accountability structures to drive successful implementation of training programs and strategic initiatives.
- Educator Deployment: Lead the planning, scheduling, and coordination of EFTI Educators across markets, optimizing instructional resources to meet organizational training demands.
- Partner with Educators and regional leaders to ensure instructional readiness, consistent delivery standards, and effective program execution.
- Communications: Develop, execute, and continue to refine/optimize EFTI's learning communications strategy, establishing a consistent and engaging cadence across Coaches, Educators, managers, and senior leadership.
- Oversee communications supporting program launches, learning pathways, continuing education opportunities, and organizational learning priorities.
- Champion a culture of continuous improvement, accountability, and service excellence that enables EFTI to deliver measurable organizational impact.
Qualifications- Bachelor's Degree (Master's preferred) from an accredited college or university in Learning, Training and Development, Organizational Psychology, or Human Resources.
- 5-7 years professional experience, preferably in an operational role in fitness/health/wellness, education, or hospitality, including experience leading programs, processes, or teams.
- Demonstrated systems management experience, including proactive solutions and optimization. LMS administration preferred.
- Proven ability to manage large-scale registration, scheduling, and attendance operations across multiple stakeholder groups and business lines.
- Strong written communication skills, with experience owning a recurring communications cadence.
- Established project management and attention to detail.
- Strong collaboration skills with leaders at all levels across an organization (centrally and across regional locations)
- Ability to identify program and/or process issues and opportunities for improvement, align with senior leadership on solutions, and implement changes appropriately.
- Ability to organize, prioritize, meet deadlines, and work autonomously.
- Independent thinker, team player; autonomous executor who follows up and follows through.
- Desire to be hands-on in an entrepreneurial fast-paced environment.
- Passionate and knowledgeable of the fitness/health/wellness industry.
- Proven skills in Microsoft Office (Outlook, Word, Excel, PowerPoint), Google suite (Drive, Forms, Sites), and internet resourcefulness.
Pay Transparency: $80K-$100K
Additional InformationAS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:- We offer competitive salary, benefits, and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
