A prestigious, well-established organization in the Greater Boston area is seeking a
Manager, Network Operations & UC Engineering Services - a hands-on "player-coach" leadership role overseeing enterprise communications and edge networking during a period of major transformation.
You'll act as strategic right hand to the Director of Network Services, initially providing hands-on oversight and mentorship for the Voice Services team following a move to a modern Unified Communications platform, then leading the convergence of the Voice Services and Network Operations teams into one unified engineering organization.
What you'll own: - Enterprise UC architecture supporting 6,000+ endpoints and high-volume call/emergency-response systems (Cisco CUCM, Unity, CUBE, WebEx Calling/Hybrid)
- SIP trunking, carrier relationships, and call routing
- A multi-site edge network spanning 5 locations - 800+ switching devices and 4,300+ wireless access points
- Mentorship and cross-skilling of a newly merged voice + network engineering team
What you bring: - 8-10+ years in network/UC engineering, including 5+ years leading teams
- Expert-level Cisco UC (CUCM, WebEx, CUBE, SIP/VoIP) knowledge
- Strong enterprise networking fundamentals (routing/switching, QoS, wireless)
- A track record leading teams through change, mergers, or modernization
- Bachelor's degree in CS, IT, or related field
Nice to have: large multi-site enterprise experience, E911/Kari's Law compliance exposure, Extreme Networks or Aruba wireless experience, contact center platform experience.
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