Manager, Digital Office Change Management
Posting Start Date: 11/3/26
Requisition ID: 37416
Onsite or Remote: Onsite Position
Job OverviewAs part of Komatsu's North American Digital Office and Customer Solutions team, the Manager, Digital Office Change Management will lead change strategies that support the adoption of innovative digital solutions that complement Komatsu's core machine and parts business. This role focuses on the people side of transformation, ensuring employees, dealers, and customers successfully adopt, use, and sustain Komatsu's growing portfolio of digital solutions as part of the Komatsu Experience.
The position works closely with cross-functional teams, executive leaders, and field stakeholders to shape change management strategies, develop training and communications, and build change capabilities across the organization.
Key Job Responsibilities- Lead Change Strategy & Execution: Develop and execute structured change management strategies supporting the implementation and adoption of Komatsu's digital initiatives. Identify change impacts, develop tailored plans, and integrate change activities into broader project roadmaps.
- Drive Stakeholder Engagement & Organizational Readiness: Partner with internal teams, executives, dealer networks, and customers to understand change challenges and develop approaches that address stakeholder needs. Conduct stakeholder assessments, readiness evaluations, and change impact analyses.
- Develop Communication, Training & Enablement Programs: Create and execute communication and training strategies, including messaging, FAQs, quick-start guides, live training, eLearning modules, and knowledge-base content.
- Build Change Management Capabilities: Establish standards, tools, and templates for change management activities. Mentor change agents and enable managers to effectively lead through change.
- Measure & Sustain Adoption: Define and track KPIs, including employee engagement, usage metrics, and feedback. Use insights to refine change strategies and support long-term adoption.
- Champion the Voice of the User: Gather and analyze employee, dealer, and customer feedback and work cross-functionally to incorporate insights into digital solutions and support services.
- Enable Cross-Functional Transformation: Collaborate with product, support, training, IT, and operational teams to integrate change management throughout the digital solution lifecycle.
Qualifications/Requirements- Bachelor's degree in Organizational Change, Communications, Business, or a related field.
- 2+ years of experience supporting change initiatives or related activities, preferably within digital transformation or enterprise technology environments.
- Knowledge of change management methodologies such as Prosci, Kotter, or ADKAR, with practical experience applying them.
- Demonstrated ability to lead cross-functional initiatives, manage ambiguity, and influence stakeholders at multiple levels.
- Ability to work effectively within a fast-paced, global and distributed team environment.
- Strong communication and presentation skills with the ability to adapt communication to different audiences.
- Proficiency with Microsoft Office and various digital platforms.Experience within off-highway or industrial markets is a plus
- Strong organizational, time management, and people-management capabilities
Additional InformationCompany BenefitsKomatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
