Roles andResponsibilities:

• Growth Strategy: Develop and execute a data-driven strategy to grow third-party delivery balancing sales growth with margin optimization. 

• Marketplace Performance: Own performance across delivery platforms (DoorDash, Uber Eats, Grubhub,ezCater), including promotions, ads, and merchandising. 

• Product & UX: Manage the end-to-end user experience across third-party platforms, including menu architecture, pricing, and availability. 

• Commercial Optimization: Build andoptimizepromotional calendars, ensuring efficient spendand strong ROI across all marketplace investments. 

• Channel Governance:Establishpricing, menu, and availability guardrails across all off-premisechannels to protect brand standards and profitability. 

• Testing & Innovation: Lead a test-and-learn roadmap (promotions,bundling,upsellstrategies, group ordering) to improve conversion and order size. 

• Analytics & Insights:Develop and maintain KPI dashboards (sales, fees, check size,profitability,conversion, ratings, cancellations, etc.) to inform decisions and strategy. 

• Vendor Management:Own relationships with third-party delivery partners and technology providers, including regular business reviews and performance tracking. 

• Product Roadmap:Define and prioritize enhancements across ordering platforms based on business goals and franchisee feedback. 

• Franchisee Engagement:Partner closely with franchisees and advisory groups to gather insights, drive adoption, and ensure successful execution. 

• Leadership Communication:Deliver clear updates and recommendations to senior leadership, including the Brand President. 

Skills, Experience and Education: 

• 3–5 years of experience in digital commerce, marketplace management, or off-premisestrategy, ideally in QSR or therestaurantspace

• Proven ability to drive growth through third-party delivery platforms with strong understanding of promotions, ads, and unit economics 

• Experience working with digital ordering ecosystems (e.g., Olo, aggregators, POS integrations) 

• Strong analytical skills with experience using tools like SQL, Tableau,PowerBIor Looker 

• Track recordof owning cross-functional initiatives (product, marketing, operations) 

• Experience managing external partners and vendors, including negotiations and performance management 

• Strong communicationskills with the ability to influence stakeholders across all levels 

• Ability tooperateboth strategically and tactically in a fast-paced environment 

• Bachelor’s degreerequired(technical or analytical field preferred)