The primary purpose of this Digital Dropship role is to have single-threaded ownership of a digital commerce segments that are medium to large in size, complexity, and that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales/conversion.
Leads the execution of a digital commerce segment (s) that drives revenue and increases market share. Develops operational plans for the team, manages execution, and measures the KPIs.
Analyzes digital commerce opportunities for a segment of the online business and develops plans to close the gap and exceed customer expectations. Provides direction to the team on research needed, actions to take, and priorities.
Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.
Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
Analyzes multiple sources of data (e.g. sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
Serves as a subject matter expert for the digital commerce area assigned to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.
Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
Develops and communicates changes or improvements to an online business segment(s) as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. Teach business leaders, peers, and working teams about components and importance of digital commerce.
Identifies formal and informal training opportunities to develop technical skills for the individual and team.
Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.
Assigned digital commerce support may be within one of the following areas: Dropship Modernization, Omni/Endless Aisle, Post Purchase & Fulfillment, Digital Category Optimization, Install & Services, Chat Operations, and additional digital business opportunities as needed.
*We encourage you to apply even if you do not have all the preferred skills orexperience. *
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