5+ years in financial services, preferably Auto Finance
Experience leading operational teams with a focus on employee development
Proven track record in managing multiple functional areas in high-volume environments
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Bachelor's degree preferred or equivalent experience
Responsibilities
Lead daily operations across dealer onboarding, maintenance, and collections
Drive departmental performance through clear expectations and accountability
Monitor operational metrics to identify productivity and quality improvements
Implement management routines and operational oversight processes
Coach and mentor managers and team members for continuous improvement
Recruit and train talent to meet departmental goals
Develop and maintain standard operating procedures (SOPs)
Benefits
Comprehensive medical, dental, and vision coverage
401(K) and company-paid life insurance
Opportunities for professional growth and promotions
Tuition reimbursement for continued education
Wellness program with incentives for healthy activities
In-house gym and game room for employee relaxation
Social events and team-building activities
Generous paid time off including wellness days and holidays
Full Job Description
That's Nice, But What's the Job?
In short, this role is responsible for leading the Dealer Services function and driving operational excellence across dealer onboarding, dealer maintenance, and dealer collections. As a senior leader, you'll build and develop high-performing teams, establish scalable processes and controls, improve operational effectiveness, and deliver a seamless dealer experience. This position combines strategic leadership with hands-on operational oversight, requiring someone who can develop people, drive accountability, standardize processes, and lead continuous improvement efforts that support business growth and performance.
In Long, as the Manager, Dealer Services, you will be responsible for:
Leading daily operations across dealer onboarding, dealer maintenance, and dealer collections teams.
Driving departmental performance through clear expectations, accountability, and effective performance management.
Monitoring operational metrics and identifying opportunities to improve productivity, quality, and service delivery.
Implementing management routines, reporting frameworks, and operational oversight processes.
Coaching, developing, and mentoring managers and team members to build a culture of accountability and continuous improvement.
Recruiting, hiring, onboarding, and training talent to support departmental goals.
Building leadership capability and succession plans to ensure long-term organizational stability.
Developing, documenting, and maintaining standard operating procedures (SOPs) that support consistent execution and strong controls.
Ensuring processes remain current, compliant, and aligned with evolving business needs.
Identifying process gaps and implementing governance practices that drive operational consistency.
Leading workflow optimization and continuous improvement initiatives that reduce inefficiencies and improve team effectiveness.
Using operational data, employee feedback, and performance trends to identify root causes and implement sustainable solutions.
Partnering with Operations, Technology, Product, Compliance, Risk, and other stakeholders to support business objectives and operational initiatives.
Communicating departmental performance, risks, resource needs, and improvement opportunities to leadership.
Supporting implementation of new systems, processes, and business initiatives while maintaining operational continuity.
So What Kind of Folks Are We Looking For?
A hands-on leader who enjoys building structure, developing people, and driving results.
Someone who naturally creates accountability while fostering collaboration and teamwork.
A strategic thinker who can balance day-to-day operations with long-term process improvements.
An effective communicator who can influence stakeholders across multiple levels of the organization.
A problem solver who thrives in fast-paced, deadline-driven environments and enjoys tackling operational challenges.
A leader who embraces continuous improvement and seeks opportunities to simplify processes and enhance the customer and dealer experience.
A professional who can navigate change successfully while maintaining focus on business priorities and team engagement.
The Specifics.
5+ years of leadership or management experience.
5+ years of experience in financial services, preferably within Auto Finance.
Demonstrated experience leading operational teams, including employee development, performance management, and workforce planning.
Experience managing multiple functional areas and delivering results in a high-volume, deadline-driven environment.
Proven success developing and implementing SOPs, operational controls, and governance frameworks.
Experience leading process improvement initiatives and driving measurable operational outcomes.
Strong analytical, organizational, problem-solving, and decision-making skills.
Ability to leverage reporting and performance metrics to identify trends and drive accountability.
Excellent written and verbal communication skills.
Ability to effectively lead through change and manage competing priorities.
Bachelor's degree preferred or equivalent combination of education and relevant experience.
Nice To Have
Previous experience leading dealer services, dealer operations, onboarding, maintenance, collections, or related operational functions.
Experience partnering with Product, Technology, Compliance, and Risk teams on process and system enhancements.
Background in operational transformation, workflow optimization, or continuous improvement methodologies.
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
About Drivetime
DriveTime Automotive Group, Inc. is one of the largest used car dealership chains in the United States. The company specializes in providing auto financing for people with poor credit or no credit. DriveTime operates over 140 dealerships in 27 states and has sold over 1 million cars since its founding in 2002. The company's mission is to help people find and finance the perfect vehicle regardless of their credit history. DriveTime is headquartered in Phoenix, Arizona.
