DescriptionJoin Team CARFAX as Manager - Dealer AccountsWe are seeking a dynamic
Manager - Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our London office subject to change with future business needs.
What you'll be doing:Team Leadership & Development:
- Lead, train, and develop 15+ Account Managers in your assigned region
- Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
- Provide coaching and mentorship to help team members achieve individual and collective goals
- Develop staff for increasing job responsibilities and productivity
- Foster a culture of continuous improvement and customer-centricity
Support Account Management & Revenue Growth:
- Maintain and grow relationships with dealer accounts in a phone-based environment
- Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
- Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
- Up-sell new products and services while ensuring high retention rates
- Drive innovative approaches to enhance customer experience and engagement
Collaboration:
- Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
- Partner with cross-functional teams to resolve client issues and drive process improvements
- Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
- Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value
What we're looking for: - 5+ years of account management or customer service experience with demonstrated results
- 2+ years of experience managing or leading a team (formal management experience preferred)
- Account management experience required; automotive industry experience is a plus
- Experience establishing and maintaining strong client partnerships
- Exceptional communication, presentation, and time management skills
- Excellent consulting and negotiation skills
- Goal-oriented and results-focused with ability to work independently
- Ability to persuade and influence others through product knowledge and relationship building
- Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
- Excellent planning, organization, and follow-up skills
- AI experience or familiarity with AI applications in customer success/account management is a plus but not required
- Spanish speaking is a plus but not required
- Enthusiastic, highly motivated self-starter with strong work ethic
- Natural leader who enjoys developing others and building high-performance teams
- Comfortable balancing management responsibilities with individual account work
- Thrives in a fast-paced, metric-driven environment
- Passionate about delivering exceptional customer experiences
- Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement
What's in it for you:- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces.
Vacancy Status:
This posting is for an existing vacancy.
Base Salary:
The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.
Benefits:
Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers.
