About the RoleJoin Cyberhaven's growing Professional & Managed Services team as the Manager of our Americas Data Protection Analyst team. You'll lead, scale, and develop a team of analysts who investigate insider-threat signals and endpoint forensics, analyze data-security incidents, surface risk across customer environments, and deliver incident-response documentation and project work. You'll set the standard for how our customers operationalize Cyberhaven's Data Detection & Response platform to reduce data loss. We're looking for a hands-on leader with deep data protection expertise and a client-first mindset, who can build a high-performing team in a fast-paced, high-growth environment and partner closely with customer security and operations teams. This role reports to the Director of Professional Services.
What You'll Do- Lead, coach, and develop a team of Data Protection Analysts in the Americas, setting clear goals, giving regular feedback, and building career paths
- Recruit, hire, and onboard analysts, and build the team structure, processes, and capacity plans needed to scale with customer growth
- Own the quality, consistency, and timeliness of the team's work across customer engagements, including incident analysis, policy and dataset tuning, forensic investigations, and executive reporting
- Establish and maintain playbooks, templates, and best practices for incident investigation, noise and false-positive reduction, and incident-response workflows
- Define and track team KPIs (such as response times, customer satisfaction, and risk-reduction outcomes) and report on them to leadership
- Serve as an escalation point for complex investigations and a trusted advisor to customer security leaders (CISOs, SOC managers, and insider risk teams)
- Partner with clients to develop incident response workflows that map to their security objectives and policies, and guide the team as customers' data risk strategies mature
- Present formal summaries, trend analyses, and realized-value readouts to both technical and non-technical audiences, including executives
- Stay current on external DLP, Insider Risk, and CASB market trends, and use those insights to shape team strategy and demonstrate customer value
- Collaborate with Cyberhaven's Product and Development teams to relay customer and analyst feedback, drive requirements, and develop innovative strategies for monitoring and preventing data loss
- Work with Sales, Customer Success, and Support to ensure smooth handoffs and consistent customer experiences
- Work with Service leaders in other regions to align methodologies, share learnings, and operate as one global team
Who You Are- 7+ years of experience working with data protection products, including 2+ years leading or managing technical teams (security analysts, consultants, or managed services)
- Proven track record of hiring, developing, and retaining high-performing technical talent, and of scaling a team through growth
- Deep expertise in DLP, Insider Threat, and CASB solutions, with familiarity with SIEM/SOAR integrations (including those adjacent to Cyberhaven)
- Experience advising on security issues affecting data protection and insider risk, both accidental and malicious
- Strong understanding of endpoint protection best practices and of macOS, Linux, and Windows environments
- Knowledge of security controls for handling sensitive data types
- Experience overseeing technical analysis and the documentation and project management aspects of incident response for data security issues
- Familiarity with cloud apps and services; passion for cloud technologies
- Familiarity with AI tools such as Claude, Codex and building and developing agents
- Experience operating in a SaaS, services, or managed-services delivery model, including managing priorities across multiple customers
- Excellent problem-solving and analytical abilities, with both creative and logical thinking
- Customer-centric, highly motivated, with strong empathy and focus
- Excellent written and verbal communication skills; able to create and deliver management-level presentations and analysis on incident investigations
- Effective collaborator in a global, cross-functional team
AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.
