The Opportunity:The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Data Platforms to lead the day-to-day operations, administration, and service delivery of the university's enterprise data, integration, automation, and AI platform services. This position is responsible for managing a team of technical professionals supporting critical platforms including Microsoft Fabric, Azure Data Lake, Informatica, Power Platform, Copilot, Gemini, SQL Server, and MariaDB. This position will oversee platform reliability, service operations, governance, security compliance, and continuous improvement initiatives while ensuring enterprise data platforms remain secure, available, scalable, and aligned with institutional needs.
Classification Title: Manager, Enterprise Infrastructure
Responsibilities:- Lead and supervise the Data Platforms team, including work assignments, workload management, onboarding, performance evaluations, professional development, and cross-training initiatives.
- Manage the day-to-day operations of enterprise data, integration, automation, and AI platforms, ensuring reliable and effective service delivery.
- Oversee platform availability, performance, capacity planning, monitoring, backup and recovery processes, patching, upgrades, and operational readiness activities.
- Manage service requests, incidents, and operational workflows through ServiceNow while maintaining service levels and customer satisfaction.
- Serve as the operational liaison between technical teams, university stakeholders, and IT partners to support platform-related initiatives and priorities.
- Ensure adherence to change management practices, testing standards, security controls, access management requirements, and data governance policies.
- Support the administration and operational delivery of enterprise AI and automation platforms, promoting automation-first practices and continuous improvement.
- Develop and provide operational reports, service metrics, and platform performance dashboards to leadership.
- Serve as a management escalation point for service-impacting issues and assist in resolving operational challenges.
Minimum Qualifications:Bachelor's degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:- Experience leading enterprise data platforms, analytics, business intelligence, or data engineering teams in a large and complex organization.
- Demonstrated expertise with modern cloud data technologies, including Microsoft Fabric, Power BI, Azure Data Services, data warehouses, and data lakes.
- Experience establishing and advancing data governance, data quality, metadata management, and institutional data stewardship practices.
- Proven ability to develop and execute data platform strategy, roadmaps, and service delivery models aligned with business and organizational objectives.
- Experience leading cross-functional initiatives involving data integration, analytics, reporting, automation, and enterprise applications while managing staff, budgets, vendors, and enterprise-scale projects.
Special Instructions to the Applicants:The anticipated salary range for this position is $104,664 to $120,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
Working at UCF has its perks! UCF offers:- Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
- Paid time off, including annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
- And more...For more benefits information, view theUCF Employee Benefits Guide.
Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.DepartmentUCF IT
Work ScheduleMonday - Friday 8:00 AM - 5:00 PM
Type of AppointmentRegular
Expected Salary$104,664.00 to Negotiable
Job Posting End Date10-22-2026-12-00-AM
