Manager, Cybersecurity & Service Desk Operations

Remote Work Flexibility

This position offers hybrid work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: AR, AZ, CO, CT, DC, FL, GA, IN, IA, KS, KY, ME, MA, MD, MI, MO, NH, NV, NJ, NC, OR, PA, RI, SC, TN, TX, VA, WA, WI

Position Overview

We are seeking an experienced and driven Manager of Cybersecurity & Service Desk Operations to lead two critical functions at Stone Coast: 1) Cybersecurity and 2) End user computing support.

As a leader within our Technology group, you'll oversee cybersecurity operations, incident response, vulnerability management, identity and access administration, and Service Desk delivery. You'll partner closely with business leaders, IT teams, vendors, and external security providers to reduce risk, strengthen operational resilience, and continuously improve the employee technology experience.

This is an opportunity for a hands-on leader who enjoys balancing strategy and execution. You'll help shape the firm's security roadmap, develop a high-performing team, and serve as a trusted advisor on cybersecurity, technology operations, and organizational risk.

What You'll Do

• Lead Stone Coast's Cybersecurity and Service Desk teams, ensuring secure, reliable, and responsive technology services across the organization.
• Drive cybersecurity initiatives focused on risk management, security monitoring, incident response, vulnerability management, and regulatory compliance.
• Oversee employee technology support, identity and access management, onboarding and offboarding processes, and end-user technology services.
• Partner with business and Cloud Operations teams to deliver secure, effective, and scalable technology solutions.
• Manage technology vendors, security partners, budgets, and service expectations.
• Serve as a trusted advisor to leadership on cybersecurity, technology operations, and organizational risk.

Qualifications & Experience

Required

• 7+ years of progressive experience across IT operations, service desk, cybersecurity, or information security in a leadership role.
• Leadership experience managing technical teams and technology operations in a 24x7 environment.
• Experience with cybersecurity risk management, vulnerability management, leading incident response, and security controls.
• Experience supporting Microsoft 365, Microsoft Entra ID/Active Directory, endpoint management, and enterprise applications.
• Strong understanding of modern security technologies, including endpoint protection, firewalls, email security, logging, monitoring, and threat detection.
• Experience working with managed security providers, technology vendors, and third-party service partners.
• Demonstrated ability to balance technical priorities, operational demands, and business objectives.
• Excellent communication, leadership, project management, and relationship-building skills.
• Conducting and participating in audits (NIST, SOC1, SOC2, etc.)
• Ability to support critical incident response in a 24x7 operating environment as necessary.

Preferred

• Experience within financial services or other highly regulated industries.
• Experience supporting or assessing SSAE/SOC control environments.
• Experience with Microsoft Intune, Entra ID, conditional access, and modern identity management technologies.
• CISSP certification required.
• CEH, ITIL, or other relevant certifications are a plus.

Education

• Bachelor's degree in Cybersecurity, Computer Science, Information Systems, Computer Engineering, or a related field.
• Equivalent combination of education and experience will be considered.
• Master's degree preferred.

Application Requirements

Please be sure to include an updated copy of your resume with your application. Cover letters are welcomed and considered, although they are not required.

Compensation

• The expected salary range for this role is $135,000 - $160,000
• The actual salary will be determined based on a variety of factors, including relevant experience, skills, education, specific responsibilities and assignments, and internal equity considerations.
• This position is also eligible for a discretionary bonus based on individual and company performance.

Benefits & Perks

• Health & coverage: medical (including HSA options), dental, and vision plans
• Financial protection: company-paid life insurance and AD&D, with additional voluntary coverage options including short- and long-term disability
• Retirement & financial support:
  • 401(k) with employer match and immediate vesting
  • Student loan repayment support
• Tax-advantaged accounts: HSA and flexible spending accounts (medical and dependent care)
• Time off & flexibility: paid time off and holidays aligned with the NYSE market calendar
• Additional programs: EAP, commuter benefits with employer contribution, employee referral program, and optional insurance coverage (critical illness, accident, hospital)
• Community engagement: dedicated paid time to support causes and organizations meaningful to you

Interested?

We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, hard-working, ethical, and friendly professionals.

Not sure if this role is the perfect fit? We encourage you to apply anyway. We know that everyone brings unique experiences and skills to the table, and you might be exactly who we are looking for. Take a chance, submit your application today!