We are currently recruiting a Manager, Credit Administration.
Reporting to the Senior Manager, Credit Administration and Support, you will lead Kindred's centralized Credit Administration team, helping deliver timely, accurate and compliant service to borrowing members and lending teams. You will develop people, manage daily operations and lead the team through changes to systems, policies and processes.Key responsibilities:- Build team capability. Recruit, onboard, coach and develop credit administrators and senior credit administrators. Set clear expectations, manage performance and support proficiency and career development.
- Lead reliable service delivery. Plan workload, capacity and coverage; set and monitor service standards; and address performance gaps to meet lending volumes and service commitments.
- Oversee quality and resolve issues. Ensure effective controls over loan documentation, security registration, funding conditions, payouts and discharges. Resolve complex situations with Credit Risk and personal and business banking lenders, and escalate material risks to the Senior Manager.
- Lead improvement and change. Keep procedures and workflows current, improve efficiency and consistency, and guide the team through projects and approved changes. Coordinate training for credit administrators and lending teams.
What to bringWith a people-first mindset, you build capability through clear expectations, practical coaching and regular feedback. You build relationships through collaboration, clear communication and reliable follow-through. You build solutions by applying sound judgment to complex issues, strengthening processes and helping people adapt to change. You balance service expectations with accuracy and effective risk controls. You will also bring an active commitment to Kindred's shared values and purpose.
Plus you bring your qualifications and experience- Post-secondary education in a related field.
- Four to five years of experience in financial services, preferably with lending expertise across retail and business credit.
- People leadership experience and demonstrated ability to coach, train and mentor others.
- Technical knowledge relevant to credit administration, including loan documentation, security registration, funding, payouts and discharges.
- Proven aptitude for process improvement and change leadership.
Why KindredWe believe that your life is bigger than any job, so we'll work together to achieve work-life quality and care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. Your total rewards package includes competitive compensation, wellness benefits and preferred employee rates on financial products and services.
Our comprehensive total rewards package includes:- Starting salary: $80,000-$95,000
- Performance-based target incentive opportunity at 8%
- Employer-paid group benefits with no waiting period
- Group Savings Plan with employer matching at 5%
- 4 weeks vacation to start and generous paid time off
- Career growth opportunities, training and development support
- Comprehensive staff benefits on financial products and services
