Manager Cloud Operations

Salary : $90,000.00 - $115,000.00 Annually
Location : Boise, ID
Job Type: Full-Time
Job Number: 00197
Department: Administrative Office of the Courts
Division: Information Division
Opening Date: 10/14/2026
Closing Date: 10/28/2026 5:00 PM Mountain

General Position Summary
Position Title: Manager, Cloud Operations

Effective Date: July 2026

Salary Grade/Range: Grade 17 / $90,000 - $115,000

FLSA Status: Exempt- Administrative

EEO Job Category: Professional
General Position Summary:

The Cloud Operations Manager is responsible for the administration, support, optimization, governance, and automated provisioning of cloud-based platforms and infrastructure used by the organization, including overall operational accountability for enterprise identity and access management (Microsoft Entra ID). This position provides operational oversight for Infrastructure and Platform as a Service (IaaS/PaaS) environments, including AWS, Azure, and related public cloud ecosystem tools. The Cloud Operations Manager ensures cloud services are secure, available, reliable, scalable, and aligned with organizational needs. This position serves as a technical lead for cloud operations, coordinates with internal teams and vendors, and works under the general supervision of the Deputy CIO. The Cloud Operations Manager is expected to monitor service health, manage changes, resolve incidents, support lifecycle management, and implement improvements that strengthen performance and efficiency.

Major Duties and Responsibilities
(The examples provided do not cover all the duties which the incumbent of this position may be required to perform.)

• Administer and support cloud-based services and platforms, including AWS, Azure, and underlying IaaS/PaaS services;
• Serve as the operational owner and primary accountable lead for Microsoft Entra ID, overseeing enterprise IAM, subscription governance, identity federation, and service lifecycle management;
• Monitor cloud service availability, performance, alerts, and security events, and respond to incidents or outages;
• Troubleshoot and resolve complex cloud service issues, coordinating with vendors and internal stakeholders as needed;
• Implement and maintain cloud operational procedures, standards, documentation, and support processes;
• Support cloud security baseline administration, including role-based access (RBAC), cloud identity federation, landing zone maintenance, and zero-trust security controls;
• Coordinate with Cloud Architect to evaluate cloud usage, licensing, consumption, and costs, and implement optimization opportunities;
• Coordinate cloud-related change management, upgrades, patches, testing, and release activities;
• Support backup, recovery, continuity, and resiliency planning for cloud-based services;
• Maintain monitoring, logging, alerting, and reporting for cloud platforms and services;
• Drive Infrastructure as Code (IaC), cloud automation (e.g., Terraform, Bicep, ARM), deployment pipelines (CI/CD), and continuous process improvements;
• Work with security staff to ensure cloud environments follow applicable policies, controls, and compliance requirements;
• Serve as a point of contact for cloud vendors and assist with contracts, service issues, and implementation activities;
• Prepare and maintain technical documentation, including runbooks, procedures, diagrams, and operational guides;
• Provide guidance and direction to staff or project team members involved in cloud support activities;
• Participate in after-hours support or planned maintenance as needed;
• Performs other duties as assigned.

Team Development and Management

• Leads and coordinates team efforts, leveraging individual strengths and technical expertise to ensure timely and high-quality delivery of responsibilities;
• Oversees daily operations, including scheduling, timecard approval, leave management, and workload distribution to maintain operational continuity;
• Serves as the technical escalation point for resolving complex cloud environment issues that require advanced troubleshooting and decision-making;
• Provides mentoring, coaching, and professional development opportunities, fostering a collaborative and growth-oriented team culture;
• Proposes and supports strategic initiatives that contribute to team efficiency, service improvement, and alignment with organizational goals;
• Communicates operational updates and potential changes to staff, peers, and leadership, ensuring transparency around impacts to schedules, staffing, and deliverables.

Minimum Qualifications
The Idaho Supreme Court reserves the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:

• Associate's Degree in Information Technology, Information Sciences or a related discipline, Bachelor's Degree is preferred;
• A minimum of five (5) years in cloud administration, systems administration, enterprise Application support, or related IT operations;
• Experience supporting a complex business, agency or enterprise environment with multiple shifting priorities;
• Experience supporting AWS, Azure, GCP, or similar public cloud platforms preferred;
• Experience with vendor coordination, troubleshooting, and operational support preferred;
• Certifications in AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are preferred;
• Previous lead or supervisory experience is preferred.

Knowledge, Skills, and Abilities

• Knowledge of public cloud architecture, landing zones, cloud networking (VPCs/VNets, VPNs, ExpressRoute/DirectConnect), and hybrid cloud routing;
• Knowledge of Infrastructure as Code (IaC) tools, cloud governance models, and FinOps practices;
• Knowledge of cloud administration, support, governance, and service management practices;
• Knowledge of backup, recovery, and continuity concepts for cloud-based systems;
• Knowledge of change management, incident response, and service desk processes;
• Skill in cloud automation using scripting or configuration management tools (e.g., Python, PowerShell, Terraform, Ansible);
• Skill in administering and governing Microsoft Entra ID, including Conditional Access, RBAC, Managed Identities, Identity Protection, single sign-on (SSO), and hybrid identity synchronization;
• Skill in troubleshooting cloud applications, user access issues, and service disruptions;
• Skill in communicating technical information clearly to both technical and non-technical audiences;
• Skill in analyzing cloud usage, performance, and cost trends;
• Skill in preparing clear documentation and operational instructions;
• Skill in working collaboratively with vendors, staff, and leadership;
• Ability to manage multiple priorities and respond effectively to urgent issues;
• Ability to maintain confidentiality and protect sensitive information;
• Ability to work independently and take initiative;
• Ability to support occasional off-hours activities as needed.

Pay & Benefits

Working for the courts includes benefits such as retirement, insurance, and a program. We offer a competitive compensation package designed to support the health, financial well-being, and work-life balance of our employees.

• Comprehensive health coverage including medical, dental, and vision insurance with PPO and high-deductible plan options
• Retirement security through PERSI one of the nation's top-rated public retirement systems, with additional deferred compensation options
• State provided basic life insurance with optional supplemental life insurance for employees and eligible family members
• Short-term and long-term disability coverage provided by the state to help protect your income
• Robust leave benefits including 11 paid holidays, vacation leave, sick leave, and paid parental leave for eligible employees
• Flexible spending accounts and voluntary benefits to help cover healthcare and dependent care expenses
• Employee wellness programs and support resources to promote overall well-being including an Employee Assistance Program