This role is responsible for leading and managing the myQ Cloud Engineering team that designs, builds, and operates the cloud infrastructure powering Chamberlain Group's myQ connected products and services. As a people manager, this role oversees a team of cloud engineers and architects, driving day-to-day delivery, professional development, performance management, and hiring. This individual partners closely with Engineering, Product Management, IT Security, and SRE/DevOps leaders to execute the cloud infrastructure roadmap, advance automation and modernization efforts, and ensure the platform scales reliably and securely with the growth of the myQ ecosystem. Success in this role looks like a high-performing, engaged team consistently delivering secure, cost-optimized, and resilient cloud solutions while continuously improving operational maturity. The Manager will set technical direction in collaboration with architects and senior engineers, remove blockers, manage stakeholder relationships, and own outcomes for the team's commitments.
Job Responsibilities:
- Lead, manage, coach, and develop a team of cloud engineers and architects supporting the myQ Cloud Engineering platform; conduct 1:1s, performance reviews, career development planning, and goal setting.
- Own hiring, onboarding, retention, and team capacity planning; build a diverse, high-performing team aligned to current and future business needs.
- Partner with the Lead Cloud Infrastructure Architect and senior engineers to execute the cloud infrastructure roadmap, balancing strategic initiatives with operational priorities.
- Evolve PaaS and cloud service implementations (Azure and/or other cloud platforms), guiding vendor selection, cost optimization, and adoption of managed services.
- Drive day-to-day delivery of cloud engineering work including design, implementation, automation, observability, and incident response; ensure commitments are met on schedule and at quality.
- Establish and maintain strong working relationships with Engineering, Product Management, IT Security, SRE/DevOps, and other technology stakeholders to align on priorities and dependencies.
- Champion automation, Infrastructure as Code (IaC), and modern DevOps practices across the team to improve reliability, repeatability, and engineering velocity.
- Provide leadership during monitoring, troubleshooting, root cause analysis (RCA), and post-incident reviews for security and infrastructure events; ensure follow-through on remediation.
- Collaborate with the IT Security team on architecture reviews, compliance requirements, and tooling; ensure the team's deliverables meet security and regulatory expectations.
- Facilitate and manage discussions with IT executives, senior engineers, and cross-functional partners; communicate technical trade-offs, risks, and recommendations clearly to varied audiences.
- Provide governance of the Infrastructure-as-a-Service environment; stay current on IT strategy, business goals, and technology trends; provide mentoring and coaching across the broader engineering organization.
- Manage team budget, vendor relationships, software/licensing renewals, and capacity forecasts in partnership with finance and procurement.
- Accountable for accomplishing team and individual objectives both independently and collaboratively; deliver high quality outcomes in a deadline-driven environment.
- Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library.
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group's reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements:
- 7+ years of progressive infrastructure, cloud, and operations experience in a technical role, including design, implementation, disaster recovery, and network/security architecture.
- 3+ years of direct people-management experience leading technical teams (cloud, infrastructure, DevOps, or SRE).
- Demonstrated experience leading teams that operate production cloud environments at scale (Azure, AWS, or GCP), including experience with managed/PaaS services.
- Experience with Agile methodologies and Scrum is required.
- Experience in software development and Infrastructure as Code (e.g., Terraform, ARM/Bicep, CloudFormation) is required.
- Experience with Linux, Windows platforms, and Active Directory.
- Experience working in a team-oriented, collaborative, cross-functional environment.
- An advanced degree in a directly applicable area of study may substitute for up to two (2) years of job-related experience.
- Ability to travel up to 10% of the time, domestically and internationally.
Knowledge, Skills, and Abilities:
- Proven ability to lead, develop, and retain high-performing engineering talent.
- Strong analytical and problem-solving skills; ability to debug, troubleshoot, and drive root cause analysis across complex distributed systems.
- Proficient in cloud and network architecture design, documentation, and review.
- Strong written and verbal communication skills; able to communicate effectively with executives, peers, and engineers.
- Self-motivated, organized, and capable of multitasking and prioritization in a fast-paced environment.
- Comfortable making decisions with incomplete information and driving alignment across stakeholders.
Preferred Job Requirements:
- MBA or Master's Degree in Engineering, Computer Science, or a related field.
- Relevant cloud certifications (e.g., Microsoft Azure Solutions Architect Expert, AWS Solutions Architect, Google Cloud Professional Cloud Architect).
- Experience in IoT and connected/durable goods industries.
- Experience managing globally distributed engineering teams.
- Experience leading cloud cost optimization (FinOps) initiatives.
- Experience with Kubernetes, container platforms, and modern CI/CD ecosystems.
- Strong analytical, financial, and vendor management skills.
- Ability to work effectively in a matrix environment.
The pay range for this position is $133,783.00 - $228,241.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
