Requisition number
205666E
Date posted
10/20/2026
Manager, Clinical Informatics Clinical Informatics
Kelowna, BC
The Manager, Clinical Informatics reports to the Director and is responsible to oversee the day-to-day management, operations, and evaluation of the clinical informatics services. The role leads the team in the transformation of clinical practices, processes, documentation and reporting enabled by the integration of technologies to enhance care quality, safety and efficiency. Their goal is to successfully advance the meaningful use of electronic health records (EHRs) in acute, community and primary care. Collaborating across and within the health organizations, the position provides strategic, tactical and operational EHR expertise to the clinical teams and leaders. The position acts as the senior clinical informatics strategist and subject matter expert that translates and prioritizes clinical requirements into the selection, design, build, implementation, maintenance and evaluation of clinical system technologies to enable person and family-centered care. The role also leads the planning, budgeting, scheduling, recruiting, training and performance of the clinical informatics team.
What you'll do - Manage the clinical informatics team and related services by providing clinical informatics strategic expertise towards developing a vision and a roadmap for clinical informatics services and projects.
- Provide clinical informatics leadership to ensure information and communication technology design and future state workflows enable transformation and innovation in clinical practice, education, administration, and research across the continuum of care and across specified programs and/or specialties within PHSA. Facilitate the integration of technologies into clinical practice to enhance efficiency, safety and care quality.
- Lead, collaboratively with the program/specialty and unit leadership, the efforts of clinical change management, development and roll out of effective learning strategies to prepare the sites for implementations and provide expert input towards clinical system design, build and maintenance decisions and implementations.
- Apply and provide informatics expertise to the development and operationalization of a framework to manage, govern, and sustain clinical content. Recommend prioritization for requests that require resourcing. Develop and promote flexible and sustainable education and training strategies to gain commitment to implemented processes.
- Provide the strategic advice, facilitation and planning related to the clinical transformation and quality improvement efforts that leverage technologies and EHRs.
- Manage the clinical requirement elicitation, translation and prioritization work that guides the selection, design, implementation, maintenance, evaluation and improvement of EHRs.
- Enhance clinical adoption by leading the post-implementation assessment process. Review design and usage of information systems with a view to maximize the benefits and to increase patient safety. Evaluate and monitor success to ensure effective implementation of current and future quality initiatives and system improvements. Participate in the development of future state clinical content, workflows, and all necessary linkages to recommend appropriate clinical decision support interventions and future state workflows.
- Provide full scope project management leadership for projects under the assigned Clinical Informatics portfolio including developing detailed project charters and plans; facilitating consensus with stakeholders; coordinating and executing project plans; tracking and reporting on progress and major issues; making recommendations for changes to project scope; and ensuring project deliverables and timelines are met. Act as a resource to project teams and other staff.
- Recommend capital and operating budget plans for services within the program to the Director. Implement, manage, and assume responsibility for approved capital and operating budgets taking corrective actions as necessary. Monitor expenditures and performs variance analysis and reporting.
- Develop an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Facilitate the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Use these measures to monitor adoption and transform clinical practices.
- Supervise staff, establishing clear definitions of responsibility for each team member; review workload assignments and adjust resources according to workload. Select, direct, evaluate, discipline, and terminate staff in accordance with policies. Establish work expectations and evaluate performance. Act as a mentor for the clinical informatics team and provide coaching where required.
- Provide leadership support to the clinical informatics governance committees within the health organization/department/program and participates in provincial committees and initiatives that impact clinical system technologies.
- Ensure the development and appropriate approval of policies, procedures, and measures to evaluate the effectiveness and efficiency of clinical informatics services.
- Provide oversight and supports the functions of the clinical informatics team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards. This includes error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Collaborate on the development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.
- Develop, implement and communicate informatics related policies, procedures and workflow changes and applies informatics expertise to approaches for knowledge management.
- Maintain familiarity with clinical informatics developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.
What you bring Qualifications
- A level of education, training, and experience equivalent to a Bachelor's Degree in Nursing or a Health Sciences Profession supplemented with seven (7) to ten (10) years' experience in leading major clinical or quality improvement initiatives in a large, complex health care environment. Previous experience leading or supervising teams in the design and implementation of clinical systems is preferred. Current practicing registration with the applicable provincial college or association.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
- Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to Clinical Informatics, based on foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.
Core Competencies
- Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination. Exhibits strong DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Comprehensive knowledge of clinical process, workflows, clinical services delivery and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for clinical practitioners.
- Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of new trends in clinical practice and information systems.
- Demonstrated knowledge and skill in implementing evidence-based practice in a clinical setting and ability to introduce clinical and policy change to designated program area(s).
- Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
- Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of stakeholders.
- Exercises initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.
- Uses effective facilitation, communication and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes and address potential barriers to success.
- Demonstrated ability to lead project teams, and organizes and direct work efforts to meet deadlines and realization project completion.
- Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications.
- Demonstrated ability to work independently or as part of a team.
What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (Until November 2027)
Salary Range: $108,147 - $155,461. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 399 Royal Avenue, Kelowna, BC V1Y 1C9
Hours of Work: Monday - Friday; 08:00-16:00
Requisition #: 205666E
