This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities:- Interview, hire, train, and supervise quality candidates for service representatives
- Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
- Interacts with Medical Professionals in the community
- Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
- Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
- Responsible for the CHAP effort for the center
- Responsible for organizing and focusing on special programs
- Controls inventory and the purchasing of equipment and supplies
- Responsible for growth of the customer base through excellence in customer service
- Responsible for the profitability of the center and for implementing and directing cost controls
- Promotes effective written/verbal communications
- Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
- Record keeping and inspections of vehicles is a critical part of the responsibility
- Ensures the quality and safe delivery of medical equipment to patients
- May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
- May be required to perform on-call duties on a rotational basis with other employees in the center
- Includes responding to call outs at night and weekends to provide the service normally done by a service representative
- May serve as a backup when other employees are out due to absenteeism
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- Bachelor's Degree or equivalent preferred
- Minimum of three years experience with similar industry
- Demonstrated knowledge of policies and procedures
- Demonstrated knowledge of products
- Work with limited supervision as an individual has primary responsibility for total operations of a center
- Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
- Must be computer literate
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