Minimum of three years experience in a similar industry
Knowledgeable about industry policies and procedures
Familiar with medical products and equipment
Ability to work with limited supervision
DOT certified and must have or be able to obtain a Commercial Driver's License (CDL)
Computer literate
Responsibilities
Interview, hire, train, and supervise service representatives
Manage employee files, including benefits coordination and evaluations
Engage with community medical professionals
Implement and maintain safety programs per federal, state, and local regulations
Maintain knowledge of Medicare and insurance rules, community resources, and medical equipment
Lead CHAP effort for the center
Organize special programs and initiatives
Control inventory and procurement of equipment and supplies
Drive customer base growth through exceptional customer service
Manage center profitability and direct cost control measures
Promote effective written and verbal communication
Maintain a fleet of leased vehicles and oversee maintenance records
Ensure quality delivery of medical equipment to patients
Perform equipment set-ups in customers' homes, primarily for oxygen equipment
Participate in on-call duties, responding to night and weekend service requests
Act as a backup for absent employees
Benefits
Health, dental, and vision insurance
Retirement savings plans
Paid time off and holidays
Opportunities for professional development and training
Flexible work environment
Potential for career advancement
Supportive team culture
Full Job Description
This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities:
Interview, hire, train, and supervise quality candidates for service representatives
Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
Interacts with Medical Professionals in the community
Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
Responsible for the CHAP effort for the center
Responsible for organizing and focusing on special programs
Controls inventory and the purchasing of equipment and supplies
Responsible for growth of the customer base through excellence in customer service
Responsible for the profitability of the center and for implementing and directing cost controls
Promotes effective written/verbal communications
Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
Record keeping and inspections of vehicles is a critical part of the responsibility
Ensures the quality and safe delivery of medical equipment to patients
May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
May be required to perform on-call duties on a rotational basis with other employees in the center
Includes responding to call outs at night and weekends to provide the service normally done by a service representative
May serve as a backup when other employees are out due to absenteeism
#SLS
Bachelor's Degree or equivalent preferred
Minimum of three years experience with similar industry
Demonstrated knowledge of policies and procedures
Demonstrated knowledge of products
Work with limited supervision as an individual has primary responsibility for total operations of a center
Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
