Manager - Carrier Account Management

About the Position

As a key leader within Kenco’s brokerage transportation group and across its various service lines, the Manager – Carrier Account Management will drive market engagement, oversee carrier capacity expansion activities, and achieve defined capacity and procurement targets. This role is a critical component of our capacity team, focusing on mentoring, training, and empowering a high-performing carrier account management team to exceed their goals. The Manager – Carrier Account Management plays a vital role in driving growth, shaping the carrier experience, affinity, and advancing the company’s underlying capacity strategies that underpins our customer needs in the transportation brokerage space.

Functions

• Guide and support a Carrier Account Management team in actively sourcing new carriers by leveraging existing and forming new relationships within the existing carrier portfolio, including new lanes, equipment types, and services.
• Monitor Carrier Account Management productivity, key performance metrics, and use data-driven insights to refine sourcing and procurement approaches as needed.
• Advocate and clear roadblocks by collaborating with pricing, commercial, and administrative support teams to successfully lead the Carrier Account Management team through internal processes to aid in winning new business.
• Play an integral role in the feedback loop with leadership on carrier procurement costs, budgeting, market conditions, trends and competitors.
• Provide strategic guidance to the Carrier Account Management team in resolving challenges efficiently, ensuring accurate and timely service execution.
• Present Kenco’s capabilities to current and potential carriers, including C-suite executives, while promoting a carrier-centric approach to foster exceptional service, affinity for Kenco, and long-term relationships.
• Continuously assess processes and capacity sourcing approaches to improve efficiency, streamline processes, boost relationships, and execute business within market expectations of cost.
• Other duties as required or assigned.

Qualifications

• Bachelor’s degree in marketing, business, or related field required, or equivalent years of experience required.
• 5 years of experience in logistics and/or supply chain management required.
• 5 years of experience in carrier/account/solutions management of third-party logistics, with a focus on transportation solutions preferred.
• Proven ability to lead, mentor and develop a team of professionals toward revenue and market share goal attainment.
• Proficiency with proposal, presentation, project management and financial analysis is required – including expertise with all Microsoft Office Suite of programs.
• Experience managing complex negotiations, collaborating with legal teams on agreements, and setting up comprehensive service contracts with financial acumen.
• Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
• Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
• Strong written and oral communication skills with the ability to lead meetings and make presentations to executive-level stakeholders.
• Understanding of the 3PL competitive landscape, as well as all domestic modes of transportation and leading service providers.
• Must be passionate and able to effectively persuade and influence others.

Competencies

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact – Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Managing Transitions / Change Management – Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Influencing Others – Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Relationship Management – Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility – Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• This position is expected to travel approximately 25% or less.

Disclosures

• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits offered:

• Medical insurance including HSA, HRA and FSA accounts

• Supplemental insurance including critical illness, hospital indemnity, accidental injury

• Dental Insurance

• Vision Insurance

• Basic Life and Supplemental Life

• Short Term and Long Term Disability

• Paid Parental Leave

• 401(k)

• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.