Position SummaryLike all HCF team members and volunteers, the Business Systems and Data Solutions Manager brings
heart and passion to HCF's mission: inspiring the spirit of giving and investing in people and solutions that benefit our community. The Manager oversees the day-to-day administration, support, integration, data integrity, and continuous improvement of HCF's core business applications. By analyzing systems, resolving issues, and optimizing performance, the Manager enables information to flow efficiently across technologies, reduces errors, streamlines operations, and helps ensure a reliable, unified technology environment.
Essential Position Responsibilities The Manager is accountable for the following areas and works independently or in partnership with internal teams and external technology providers, as appropriate. The role leads project execution, engages partners to achieve organizational outcomes, and balances scope, schedules, resources, risks, and competing priorities.
Business Application Ownership and User Support- Own HCF's core systems, donor portal, integrations, and workflows.
- Manage access, permissions, configurations, workflows, reports, dashboards, and enhancements.
- Lead user support, issue resolution, testing, documentation, communications, and escalations.
Finance Systems and Accounting Operations- Manage workflows for fund accounting, reporting, payments, allocations, fees, cash activity, and reconciliations.
- Partner with Finance to maintain business rules, controls, and reliable accounting data.
- Translate business needs into solutions and resolve system issues.
- Replace repeatable manual tasks with controlled system workflows when practical.
Financial Systems, Donor Portal, and Constituent Experience- Maintain reliable fund, donor, gift, grant, and balance information for staff and donors.
- Ensure accurate data, appropriate privacy controls, relevant content, and consistent portal experience.
- Evaluate system and portal requests and coordinate internal or external support.
Integrations, Data Governance, and Reporting- Partner with ISG and providers to monitor and improve cross-system data flows.
- Maintain reconciliation checks, exception reports, integration monitoring, and data controls.
- Document authoritative sources, reporting logic, business rules, definitions, and system dependencies.
Process Improvement, Controls, and Change Management- Facilitate discussions that strengthen alignment, accountability, and issue resolution.
- Convert business needs into requirements, workflows, testing, training, and sustainable changes.
- Maintain controls for segregation of duties, audit trails, documentation, and change management.
- Evaluate and recommend priorities for automation, planning, expense management, analytics, documents, and data platforms.
- Promote adoption while limiting unnecessary complexity and customization.
- Monitor project performance, risks, and dependencies; take corrective action and communicate status.
Professional and Organizational Responsibilities- Communicate clearly and document work to align teams and resolve issues.
- Maintain technical and professional knowledge through ongoing learning.
- Represent HCF professionally and collaborate to achieve shared outcomes.
- Perform other related duties as assigned.
Page BreakPosition RequirementsHCF believes in ensuring that our team members are capable of thriving in their positions. Accordingly, the Business Systems and Data Solutions Manager must possess the following knowledge, skills, abilities, experience, and education:
Education and Certification / Experience Required- Bachelor's degree in Information Technology, Computer Science, or a related discipline OR minimum of five years of experience administering, supporting, implementing, or managing business applications in finance, accounting, nonprofit operations, grantmaking, philanthropy, professional services, or a comparable environment.
Technical Expertise Required:- Ability to gather requirements, map business processes, test system changes, support users, document procedures, and coordinate internally with IT department, cloud providers, and implementation or support partners.
- Strong knowledge and experience on data integrity, system controls, user access, workflow design, provider escalation, and configuration tradeoffs.
- Clear communicator who can work effectively across all HCF departments, leadership, cloud providers, implementation partners, and nontechnical users.
Technical Expertise Preferred:- Hands-on experience administering or supporting Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM) platforms; direct experience with both Sage Intacct and Salesforce is strongly preferred. Salesforce Administrator certification a plus.
- Working knowledge of accounting operations, including general ledger, journal entries, accounts payable, reconciliations, financial reporting, debits and credits, and accounting data interpretation.
Professional & Soft Skills Required:- Demonstrated passion for the betterment of Hawaii and its people.
- Knowledge, sensitivity, and understanding of the history and complexities of Hawaii's multicultural community.
- Capable of thriving in a highly collaborative and flexible organization with an appreciation and respect for colleagues of diverse backgrounds and perspectives and an enthusiasm to continually shift and evolve to meet the needs of the community, clients, and donors.
- Proven ability to recognize and balance competing interests, policy implications, and practical considerations within diverse groups of external and internal constituents in order to achieve effective outcomes.
- Ability to be extremely discrete in working with sensitive or confidential information related to client and donor information, relationships, and funds.
- Ability to manage time effectively and meet multiple deadlines; performing work with attention to detail and accuracy.
- Proficient skills in Microsoft Office Suite.
Work Environment, Physical, and Mental Demands- Works under regular office conditions with the ability to work remotely.
- General office hours are Monday through Friday, 8:00 am to 5:00 pm, with flexible hours as needed to handle priority items.
- Required to travel as needed.
- Ability to operate general office equipment including computer, copier, printers, etc.
- Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment.
Relocation assistance will not be provided for this position. 
