Job DescriptionThe Opportunity:This role leads the Business System Optimization section in delivering operational business systems support, knowledge management, information services, data and GIS support, and business process optimization services across the organization.
The Manager provides leadership and internal consulting support that bridges operational business needs with enabling technologies and information systems, ensuring departments are supported in optimizing workflows, interpreting business requirements, improving access to information, and using data to support operational decision-making and organizational effectiveness.
Top Key Responsibilities:- Lead business systems optimization and process improvement by enhancing workflows, improving system utilization, and driving operational efficiency across departments.
- Oversee knowledge management and information services to improve documentation, information accessibility, knowledge sharing, and business continuity.
- Provide leadership for business intelligence, reporting, and GIS services by supporting data-driven decision-making, dashboards, analytics, and mapping solutions.
- Coordinate enterprise projects and internal consulting initiatives through cross-functional collaboration, change management, process integration, and operational improvement efforts.
- Manage the Business Systems Optimization function by leading staff, setting priorities, managing budgets and resources, and fostering continuous improvement and customer service excellence.
As our preferred candidate, you will have:- Bachelor's degree in Business, Information Systems, Geography/GIS, Public Administration, Data Analytics, or related discipline
- Minimum 7 years progressively responsible experience in business systems support, operational analysis, GIS, knowledge management, process improvement, or related fields
- Leadership experience in complex organizational or public-sector environments preferred
- Knowledge of business systems analysis and operational process optimization
- Knowledge of management and information services practices, including operational reporting, data analysis, and GIS support services
- Knowledge of business process improvement and organizational coordination
- Project coordination and internal consulting skills
- Knowledge of change management and operational readiness support
- Understanding of municipal operations, workflows, service delivery environments, organizational governance structures and corporate support functions.
- Ability to work with operational systems, reporting tools, and information management practices
- Ability to apply systems thinking to organizational priorities, operational interdependencies, and business processes
- Awareness of industry trends related to operational systems, knowledge management, GIS, business intelligence, business systems support, and process optimization practices
- Awareness of vendor landscapes and operational support service models
Affiliation: Exempt
Status: Regular Full-time
Remuneration: $57.04 to $71.31 per hour
$111,655.80 to $139,589.33 per annum
Hours of Work: 75 hours biweekly; Monday to Friday. Some evening and weekend work may be required.
The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.We thank you for your application. Only those selected for an interview will be contacted.
