Full Job Description
Job Description:
Summary:
Within Ballad Health Medical Associates, the BHMA Operations Manager II is responsible for the day-to-day functional operations of >6M - 10M in Gross Patient Revenue, 20 - 35 Total FTEs, and 8 -15 Clinician FTEs within a service line. Ensures alignment with Ballad Health's mission and vision while upholding the organization's value and code of conduct. This role has direct authority and oversight for the day-to-day operations of the clinic(s) within their defined area of responsibility and Behavioral Health clinically managed SUD outpatient and residential services.
• In collaboration with BHMA Leadership, provide direct support action plans and COPA commitments/Terms of Certification
• Ensure compliance with all regulatory and best practice standard(s) in the operation of the clinic(s) managed
• Ensure the efficient execution of charge entry, insurance, and payer validation, and produce financial reports for physician review
• Manage Team Member performance, perform interviewing and provide recommendations for hire, schedule team member time off, and perform edits as needed to payroll
• Assist in providing data for monthly and quarterly operation reports for BHMA Leadership review and to assist in establishing annual operating and capital budgets
• Maintain necessary inventories for the delivery of patient care
• Ensure team member compliance with policies and procedures coordinate with BHMA Leadership and Human Resources regarding disciplinary action
• Coach Team Members with issues and provide guidance, direct Team Members to the appropriate area as needed and ensure to keep management informed with regard to team member concerns and problem areas
• Demonstrate/Model customer service and Patient-Centered Care within the clinic(s), identify areas for improvement and report to management
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve
• Assist BHMA Leadership in marketing the practice in the local community and maintain a good public relations program
• Invest in team growth, team engagement and development opportunities
• Perform other duties as assigned.
For Substance Use Services in Virginia: Is the identified Risk Manager and is responsible for oversight of all risk management-related functions and will perform these functions in compliance with 12VAC35-105-520.
• Is directly responsible for oversight of the Quality program and plan. Responsible for the fulfillment of the Quality Program as applicable with 12VAC35-105-620.
• Responsible for completing risk management-related DBHDS approved training and maintain the appropriate Risk Management attestation form at all times.
• Is the identified Human Rights Investigator and will perform the required duties to maintain compliance with the Office of Human Rights, including completion of required trainings, reporting, and notifications.
• Responsible to report serious incidents and investigations in the CHRIS system in a compliant manner.
Requirements:
Education/Experience:
Required - Bachelor's degree in Business, Healthcare Administration, or related field plus 4 year(s) experience in physician practice or clinically managed practice management or healthcare operations.
Knowledge/Skills Abilities:
Self-motivated, strong communication skills, ability to communicate with all levels, excellent organizational skills and manage multiple priorities, ability to maintain confidentiality and observe HIPAA compliance. Strong analytical and problem-solving skills and knowledgeable of budgetary preparation.
Preferred -
Master's Degree in Business Administration or Healthcare Administration
Prior leadership or management experience in physician or clinically managed practice is highly preferred
Proven track record in growing physician practice revenues and volumes
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: No Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Ballad Health Medical Associates
