8+ years of experience in technical customer-facing roles
3+ years of experience leading technical pre-sales teams
Proven track record in managing C-level technical and business relationships
Experience leading sales involving Generative AI or ML solutions
Hands-on experience with Python or JavaScript
A collaborative mindset with a strong eagerness to support team and customer success
Responsibilities
Develop a strategic vision for the Solutions Engineering team
Guide a multifaceted team through the pre-sales cycle
Act as an escalation point for key customers
Support customer engagement and adoption of AI technologies
Foster partnerships with Sales, Deployment, Product, and Research teams
Benefits
Hybrid work model with 3 days in office per week
Relocation assistance for new employees
Emphasis on diverse perspectives and experiences
Commitment to equal opportunity employment
Support for applicants with disabilities
Full Job Description
About the role
We're looking for a Manager, Applied AI Architect to lead a team of Applied AI Architects. In this role, you'll combine technical leadership, customer engagement, and team development to deliver exceptional customer experiences from pre-sales discovery and solution evaluation through deployment and adoption, driving real business impact.
You'll guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in both strong technical thinking and clear business value. You'll also partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey.
This role is open in our San Francisco or New York office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with the company's overarching goals and the evolving needs of our customers.
Guide and support a multifaceted team throughout the customer lifecycle, from pre-sales discovery and evaluation through deployment and adoption, ensuring clear technical account plans, measurable customer outcomes, and scalable systems and processes.
Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders.
Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry.
Ensure your team remains accountable for technical progress and customer outcomes, coordinating specialist support and establishing clear ownership with delivery teams for implementation execution.
You'll thrive in this role if you:
Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations.
Have 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
Have successfully led complex sales involving Generative AI or traditional ML solutions, with a solid understanding of network and cloud architectures.
Have a humble attitude, an eagerness to help others, and a willingness to learn whatever it takes to support the team and help customers thrive
Approach work with humility, a collaborative mindset, and a willingness to learn whatever it takes to support the team and help customers thrive.
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
