University degree or three-year college diploma with a post-graduate certificate in Computer Sciences or related field
7+ years in Information Technology with a focus on programming patterns and data structures
Extensive knowledge of Cloud Technology
Practical understanding of Agile methodology in the software development life cycle
Strong analytical, problem-solving, and organizational skills
Effective interpersonal, communication, and consultative abilities
Demonstrated management and team-building capabilities
Responsibilities
Provide leadership for implementing information-sharing objectives and delivering solutions
Manage partnerships with external vendors for necessary solutions
Resolve technical issues while adhering to service level agreements
Foster a learning environment for sharing best practices and knowledge
Mentor and coach staff, recognizing their contributions and potential
Drive innovation through projects aimed at integrated solutions and operational efficiencies
Develop strategies and standards for quality information processing and delivery
Obtain executive approvals for major projects and manage budgetary requirements
Benefits
Supportive leadership that encourages development
A collaborative team environment
Flexibility in work locations and hours
Focus on employee wellness and overall well-being
Opportunities for professional growth through mentorship
Full Job Description
Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? Do you have a passion for big data and cloud computing - and know the benefit of using data to improve business practices?
Become a Manager, Application Support with MPAC
Job Description
What makes you great for this role?
You are a technically strong, customer-focused leader who thrives in a fast-paced production environment where application reliability and client service matter. You bring deep application support expertise and can lead teams through complex incidents, understand system dependencies, coordinate across technical teams and communicate effectively with clients.You are equally focused on prevention and resolution, using monitoring, automation and proactive support practices to identify issues before they impact clients. As our application portfolio grows, you will build team capability and evolve our support model to deliver responsive, high-quality service
We have:
A team of highly skilled, dedicated and collaborative staff
Leadership that supports you
An enterprise that embraces change
A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
You have:
Completion of post-secondary education in Information Technology, Computer Science, Information Systems or a related field, or an equivalent combination of education, training and relevant experience;
At least 5 years of progressively responsible experience in application support, production support, IT service management or technology operations, including experience leading teams responsible for business-critical applications;
Experience managing production incidents, troubleshooting and service restoration in high-pressure environments;
Strong understanding of application architecture, integrations and dependencies across infrastructure, databases, networks and security;
Experience with application monitoring, alerting and proactive issue prevention practices;
Knowledge of incident, problem, change and service management, including SLA management;
Strong leadership skills with experience coaching, developing and leading technical support teams;
Excellent client service, communication and stakeholder management skills, with the ability to collaborate across IT teams to resolve complex issues; and
Knowledge of SDLC, Agile and DevOps practices.
Nice to have:
Experience with cloud technologies and supporting applications in cloud-based environments;
Knowledge of information security and compliance practices; and
ITIL, HDI, cloud, Agile/Scrum or other relevant service management or technology certifications.
What you will do:
Lead application support services for business-critical production applications;
Lead and develop a customer-focused team responsible for resolving and escalating production issues;
Coordinate resolution of complex incidents across Development, Infrastructure, Cybersecurity and IT teams;
Enhance monitoring, alerting and proactive issue detection capabilities;
Lead incident and problem management activities, including root cause analysis and corrective actions;
Monitor application performance, service levels and trends to improve reliability and client experience;
Ensure timely and effective communication during incidents and service disruptions;
Manage application maintenance, releases and support activities across locations and time zones;
Oversee SLAs with clients, vendors and service providers;
Partner with Development and IT teams to ensure operational readiness of new releases;
Build team capability through coaching, documentation and knowledge sharing; and
Drive automation and continuous improvement across application support processes.
Additional Information:
Requisition ID: 3044
Job Type: Non-Union Staff
Closing Date: November 5, 2026
Ready to apply?
Please note, only applications submitted through the Applicant Tracking System will be accepted.
