Position DetailsWhat You Will Do- Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
- Lead production support activities including incident, problem, and service request management
- Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
- Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
- Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
- Ensure timely triage, escalation, communication, and resolution of production incidents
- Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
- Monitor bot performance, job execution, scheduling, and exception handling
- Coordinate production releases and deployments across applications and automation solutions
- Manage release schedules, deployment planning, implementation activities, and production validations
- Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
- Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
- Provide operational dashboards, performance reporting, and service reviews to leadership
- Act as an escalation point for critical business-impacting incidents
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are- 8+ years of experience supporting enterprise applications and technology platforms
- 3+ years of experience leading application support, production operations, or service delivery teams
- Experience supporting web applications, APIs, integration platforms, or enterprise business systems
- Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
- Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
- Strong understanding of incident management, problem management, change management, and release management processes
- Experience working in cloud and hybrid environments
- Knowledge of reliability engineering, operational excellence, and automation best practices
- Experience with ITIL-based service management practices
Nice to Have- Insurance industry experience
- Guidewire platform knowledge
- Experience supporting customer-facing digital applications
- Azure or cloud platform experience
- ITIL Foundation certification
- Experience with DevOps, CI/CD pipelines, and release automation
- Knowledge of scripting, automation, or application monitoring solutions
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
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