Manager, Application Support and Software Development

The Opportunity

Reporting to the AVP, Development and Infrastructure, the Manager, Applications and Software Development leads the development team and oversees the lifecycle, operational stability and continuous improvement of Farm Mutual Re's enterprise applications and integrations. The role oversees application support and software delivery while aligning priorities and resources with business needs and strategic objectives

This position offers a hybrid work environment, with a primary corporate office in Cambridge and access to a satellite office in Toronto.

As the successful candidate, you will:

• Establish application support processes aligned with IT service management best practices.
• Oversee the full lifecycle of enterprise applications including strategic solution selection, implementation, support, enhancement, integration, modernization, upgrade and retirement activities.
• Create, implement, maintain, and continuously optimize standards, guidelines, processes and procedures that support departmental objectives, operational excellence and future technology needs, adhering to and revising processes.
• Oversee application enhancements, upgrades, changes and releases within an Agile framework to deliver strategic value while minimizing operational risk and maximizing organizational readiness.
• Leads the design, support and continuous improvement of enterprise application integrations, associated interfaces and next-generation integration capabilities.
• Monitor vendor performance against contractual obligations, service level agreements, support responsiveness and project commitments.
• Report regularly on application health, risks, support metrics, vendor performance, technology roadmap progress and project delivery status.
• Establish and monitor key performance indicators covering application availability and performance, support backlogs and responsiveness, incident trends and resolution times, change success rates, user satisfaction and service optimization opportunities.
• Establish support priorities and service expectations that align with business objectives, technology strategy and organizational priorities.

Your Skills and Qualifications

• Bachelor's degree in computer science, Engineering, Mathematics or related field
• Developer certifications such as .Net, React, Node.js, Azure Cloud or related
• Minimum 7 years of experience leading enterprise application support and software development including integrations, agile delivery and cloud technologies
• 1-2 years of people leadership experience
• Proven experience leading and developing high-performing application support, systems integration, or software delivery teams
• Strong knowledge of enterprise applications, cloud platforms, APIs, systems integration, and enterprise architecture principles
• Demonstrated ability to develop and execute technology roadmaps aligned with business and strategic objectives
• Experience delivering complex technology initiatives using Agile methodologies and project management best practices
• Proven ability to identify and implement process improvements, automation opportunities, and risk mitigation strategies
• Experience managing departmental budgets, resource planning, and strategic vendor relationships

Compensation

The expected base salary range for this position is $150,000 - $180,000.

The actual salary will be determined based on factors including but not limited to, market conditions, relevant experience, job related knowledge, skills, abilities, qualifications, and education.

Employees may also have the opportunity to participate in incentive programs to earn additional compensation. Incentive compensation is tied to established business and individual performance targets.

What's in it for you?

• Flexible hybrid work environment, which balances remote and in-office work
• A comprehensive wellness plan, including personalized health coaching, fitness classes, and access to an on-site gym
• Ongoing professional development opportunities, such as paid education, training, certifications, mentorship programs, and personalized career development plans
• Paid volunteer day to give back to your community
• In addition to our competitive salary, employees also receive exceptional employer-paid benefits, a defined benefit pension plan, and more to support their future

How to Apply

Select Apply now to submit your application.

Farm Mutual Re is committed to creating an equitable, diverse, and inclusive work environment for all. We provide accommodations that help achieve a barrier-free workplace. If you require an accommodation to participate in the recruitment process, please contact recruitment@farmmutualre.com.

We may use artificial intelligence to support elements of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making.