Manager Application Development & Support

Job Description:

Position Summary

The IT Application Development & Support Manager provides technical, operational, and people leadership for teams responsible for the development, enhancement, and support of applications serving the FMS business. The Manager may lead one or more Agile teams supporting different application areas. The Manager oversees solutions across a diverse technology landscape, including Microsoft Azure, containerized applications, .NET, APIs, SQL, Appian, Legacy Technologies, SaaS/PaaS. Managers should be comfortable working across technologies and exercising sound judgment on when and how to apply them. This role partners closely with Product Owners, Product Managers, Solution Architects, business stakeholders, and other IT teams to translate product strategy and business priorities into secure, reliable, scalable, and sustainable technology solutions. The Manager balances new development, enhancements, production support, application health, security, technical debt, and modernization while ensuring strong customer service and predictable delivery. The Manager is also accountable for people leadership, resource planning, financial management, delivery execution, and vendor and third-party service provider relationships as applicable.

Essential Functions

• Provides technical, operational, people, and financial leadership for application development and support teams responsible for delivering and sustaining business capabilities, including coaching, performance management, delegation, career development, and accountability for team effectiveness.
• People leadership; coaching and mentoring; performance management; financial stewardship; operational accountability; team development.
• Partners with Product Owners, Product Managers, and Agile teams to align technology delivery with product strategy, business priorities, customer needs, backlog refinement, Sprint planning, and delivery execution.
• Product partnership; Agile delivery; backlog refinement; Sprint planning; prioritization; customer-focused delivery.
• Collaborates with Solution Architects and IT teams to guide solution design, technical decision-making, engineering standards, integration approaches, and secure, scalable, maintainable application delivery.
• Solution design; architecture principles; engineering standards; integration patterns; security; scalability; maintainability.
• Establishes technical and delivery priorities, removes obstacles, and manages initiatives against scope, budget, schedule, quality, resources, and expected business outcomes.
• Prioritization; delivery execution; initiative management; budgeting; resource planning; risk and issue management.
• Maintains accountability for assigned applications by ensuring availability, performance, security, compliance, maintainability, software development life cycle discipline, production readiness, and operational health.
• Application ownership; SDLC; production support; reliability; performance monitoring; compliance; quality assurance.
• Develops strong relationships with business leaders and users to understand needs, manage expectations, and advocate for effective technology solutions.
• Stakeholder engagement; communication; expectation management; business advocacy; relationship building.
• Partners with leadership to shape technology roadmaps, modernization efforts, technical debt reduction, continuous improvement, and investment priorities that improve efficiency, customer experience, risk posture, and financial performance.
• Strategic planning; modernization; road mapping; technical debt management; continuous improvement; cost optimization.
• Uses operational, delivery, financial, and customer metrics to measure performance, identify trends, and drive data-informed decisions.
• Metrics analysis; financial and operational reporting; trend identification; data-driven decision-making.
• Manages technology vendors and third-party service providers as required, ensuring alignment with business, technical, financial, and service expectations.
• Vendor management; service management; contract awareness; financial alignment; relationship governance.

Additional Responsibilities

Performs other duties as assigned.

EDUCATION
Bachelor's degree Computer Science, Business Management, Engineering or related field.
Master's degree MBA a plus preferred.

EXPERIENCE
Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS
Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities
Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding
Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner
Strong analytical/technical and problem solving/troubleshooting skills.
Demonstrated successfully implementing change/improvements
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment. Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work
Capable of multi-tasking, highly organized with strong time management skills
Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record
Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment
Define new operational models and procedures and work with metrics
Work with reporting systems to pull data for analysis and decision making
Detail oriented with excellent follow-up practices

Knowledge

• Strong written and verbal communication skills, including the ability to translate complex technical concepts for technical and non-technical audiences.
• Ability to operate effectively in a fast-paced environment while balancing strategic priorities and day-to-day operational responsibilities.
• Detail-oriented with strong execution, accountability, and follow-through.
• Working knowledge of modern application technologies and platforms such as Microsoft Azure, containerized applications, .NET, APIs, SQL, Appian, Legacy Technologies, SaaS/PaaS, source control like GIT, CI/CD, and AI-assisted development tools.
• Familiarity with legacy and mainframe application architecture and supporting infrastructure is beneficial.
• Knowledge managing multiple priorities across application development, production support, modernization, and continuous improvement.
• Knowledge with enterprise application disciplines such as CRM, CMS/DXP, ERP, eCommerce, mobile applications, SaaS/PaaS solutions, and internal or external-facing web applications.
  LICENSES
  TRAVEL
  

Job Category

Application Development, Delivery & Support

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate27s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$135,000.00

Maximum Pay Range:

$145,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.